Residences Room Attendant

Four Seasons Housekeeping Team Member

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Role

The Residences Room Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Residences Room Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels.

What You Will Do

• Provide all types of housekeeping services to the homeowners including but not limited to:
• Clean and sanitize kitchens, bathrooms, bedrooms, living areas (indoor and outdoor), and other residential spaces.
• Dust, vacuum, sweep, mop, wash, and polish surfaces throughout residential spaces.
• Clean mirrors, windows, countertops, appliances (washer, dryer, dishwasher, microwave, oven, refrigerator, etc.), and fixtures.
• Empty trash and replace liners as needed.
• Change linens and perform organizing duties. Resupply guest rooms supplies and armoires daily.
• Inspect and remove/report all carpet, rug, and fabric stains. dusting, mopping, sanitizing, vacuuming, polishing, sweeping, washing, and bed making.
• Anticipate guest needs and take ownership of guest concerns and requests. Act decisively to ensure guest satisfaction.
• Offer a special service touch when an opportunity is presented.
• Offer assistance to guests when requested and as needed.
• Report any maintenance deficiencies to housekeeping leaders/coordinators.
• Provide genuine hospitality and recognition in the work area. Promote hotel services and products.
• Perform other tasks such as guest room assistance or projects as assigned by management, such as:
• Inspect and remove all carpets, rugs, and fabric stains.
• Special projects such as: mattress flipping, deep cleaning, inventory of operating supplies such as extra beds and cribs, refrigerators, microwave, inventory of cleaning and guest supplies, cleaning of the vacuums, high dusting, moving furniture.
• Assist Housekeeping Team members as required - Help move beds and furniture, turn mattresses, remove or hang sheers, and drapes.
• Deliver and pick up guest request items when assigned (i.e. irons, ironing boards). This includes making up and delivering cribs and sofa beds.
• Promptly report any loss, damage, or issue to a supervisor and Security. Ensure all responsibilities and assigned items are properly managed, accounted for, and resolved before leaving the property.
• Work harmoniously and professionally with co-workers and supervisors.
• Performs any other related duties as specified by your Supervisor.

What You Bring

Education:

• High School education or equivalent experiences.

Experience:

• Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.

Skills and Abilities:

• Knowledge and the ability to operate cleaning equipment
• Ability to read and speak English
• Hold a valid driving license in order to operate golf carts

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What We Offer:

• Hourly: $26.52
• Competitive Salary & Benefits
• Cigna medical and dental benefit options
• 8 weeks of New Parental Leave Pay after one year of employment
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• 401k Retirement Plans

Schedule & Hours:

• Full-time availability
• Flexible for early morning, mid-day, and evening shifts to support 24/7 operational business needs