Bilingual Customer Care Representative

Responsibilities

Kforce has a client that is seeking a Bilingual Customer Care Representative in San Antonio, TX. Please note that for this direct hire role in San Antonio, bilingual (English/Spanish) is required.Summary:In this role, you will be responsible for delivering legendary service by assisting customers in their channel of choice (voice, email, chat). CCR IIs primarily deliver concierge-level support via specialized customer campaigns.Essential Functions:

• Provides concierge-level support for specialized campaigns delivering timely, accurate, and legendary customer service via e-mail, live chat and/or phone channel; Must have the ability to comprehensively research and review complex customer requests and provide the best options or assign the customer to the correct subject matter expert
• Creates accounts for new leads in CRM tool and assigns them to the appropriate sales team
• Manages lead information by obtaining additional information to ensure lead profiles are complete, locate duplicate leads and create prospect accounts for leads
• Coordinates credit application process by submitting applications to the Company's credit department, communicating the application status to the customer and partnering with sales teams to ensure legendary customer service is provided during the application process
• Handles overflow internal and external customers through inbound and outbound phone calls, live chats and email
• Performs lead qualification via phone call and email (outbound
• Requires regular and punctual employee attendance
• Works safely always and adheres to all applicable safety policies; Complies with all company policies, procedures, and standards
• Performs other duties as assigned

Skills

• High School diploma/GED or equivalent required
• Two years of experience and/or demonstrated job-relevant knowledge/skills and values; Two years of work-related skills, knowledge, or experience is preferred
• Bilingual (Spanish) required; Excellent Spanish and English oral and written communication skills
• Knowledge of the construction industry
• Exceptional attention to detail
• Exceptional organizational, time management, and multi-tasking skills
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Intermediate proficiency with Office 365, Salesforce, Live Chat, inContact (or similar contact center application)
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Ability to learn and use industry applications and software
• Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
• Ability to maintain a high level of ethics, teamwork and professionalism while demonstrating a caring attitude toward employees and customers

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.


We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.


Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.


This job is not eligible for bonuses, incentives or commissions.


Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."