Manager Epic Revenue Cycle

Manager Epic Revenue Cycle

The Manager, Epic Revenue Cycle is responsible for overseeing the day-to-day management and support of assigned Epic modules at Children's National Hospital. This role ensures the effective implementation, maintenance, and optimization of Epic applications to support clinical and operational workflows. Reporting to the Director of Epic Revenue Cycle Applications, the Manager, Epic Revenue Cycle leads a team of analysts, providing guidance on system enhancements, issue resolution, and user support. This role requires a strong understanding of Epic or EHR functionality, healthcare workflows, and system configuration, as well as the ability to collaborate with key stakeholders to address business needs. The Manager, Epic Revenue Cycle plays a key role in change management, system upgrades, and process improvements, ensuring the technology continues to meet the evolving needs of the organization.

Qualifications

Minimum Education: Bachelor's Degree from a recognized college or university with major course work in computer science, Information Technology, engineering (Required). Master's Degree (Preferred).

Minimum Work Experience: Five years of progressive experience in health information technology or healthcare operations, with a focus on revenue cycle front-end workflows such as patient registration, scheduling, and referral management and/or revenue cycle back-end workflows such as hospital billing, professional billing, charge capture, HIM and Coding. (Required). Minimum of three years in a leadership or senior systems support role, overseeing EHR applications, preferably in EPIC, and collaborating closely with operational stakeholders to optimize system performance, workflow alignment, and end-user adoption. (Required).

Required Skills/Knowledge

Epic System Expertise – Strong understanding of Epic functionality, modules, and healthcare workflows, with the ability to configure and optimize Epic applications to meet organizational needs. Communication & Stakeholder Engagement – Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders. Adept at building consensus and aligning diverse groups to a common goal. Problem-Solving & Proactive Solutioning – Proven ability to identify and address issues proactively by finding solutions before they become challenges. Possesses critical thinking skills to evaluate complex problems and propose actionable solutions. Advisory & Guidance – Skilled in providing guidance and expert advice to both technical teams and business leaders, ensuring alignment between Epic applications and the organization's strategic priorities. Collaboration & Influence – Strong ability to work cross-functionally with teams, stakeholders, and departments to build consensus and drive initiatives forward. Demonstrated experience in wielding influence to drive decision-making and promote collaboration. Change Management & Adaptability – Ability to manage and facilitate change across various stakeholders, ensuring smooth adoption of new systems, processes, and updates while minimizing disruption to workflows. Leadership & Team Development – Demonstrated ability to lead and mentor a team of analysts, providing clear direction, fostering a culture of continuous improvement, and supporting career growth within the team. Process Improvement – Knowledge of best practices for process improvement, including the application of methodologies such as Lean or Six Sigma, to streamline workflows and enhance system performance. Customer-Focused Approach – A commitment to understanding the needs of end-users and stakeholders, translating their requirements into actionable solutions that enhance the user experience and system effectiveness. Required Licenses and Certifications EPIC Certification; This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire. 60 Days, (Required) Project Management (PMO) (Preferred) ITIL (Preferred) Lean Six Sigma (Preferred) Change Management (Preferred)