Market Assistant Branch Manager

Job Description

Job Description

Description:

Who We Are

Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for businesses and individuals. Our embedded banking solution helps

business technology platforms provide secure banking experiences. We also partner with other banks, credit unions, and FinTechs to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, offering excellent benefits and a family-friendly culture.

What We Are Looking For

The Market Assistant Branch Manager provides day-to-day supervisory oversight of teller and CSR operations across the Sneedville and Rogersville branch locations. This role serves as the primary on-site leader when the Branch Market Manager is unavailable, ensures consistent operational

quality across both branches, and actively supports a sales-focused service culture aligned with Thread Bank’s growth objectives. The position requires regular travel between locations and the judgment to manage competing operational priorities across a dual-market footprint.

What you’ll do

• Oversee daily teller and CSR operations at both Sneedville and Rogersville, ensuring staff are properly scheduled, trained, and performing to standard
• Serve as the primary acting branch manager at either location in the absence of the Branch Market Manager
• Monitor transaction accuracy, balancing, and exception resolution, and escalate unresolved items per established procedures
• Maintain dual-control compliance, vault management, and cash limits at both locations
• Coordinate ITM staffing coverage and operator rotation across both branches to maintain uninterrupted service
• Manage the two-person rule, end-of-day close procedures, and branch security protocols at each location
• Provide daily support and coaching to tellers and CSRs at both locations on service delivery, sales referrals, regulatory compliance, and operational procedures
• Support onboarding of new teller and CSR staff and identify cross-training opportunities to build bench depth
• Relay performance observations and staff development needs to the Branch Market Manager on a regular basis
• Participate in Thread Bank’s AI adoption initiatives and serve as a frontline champion for approved tools and workflows deployed to branch operations
• Identify branch-level workflows that are candidates for automation or AI-assisted improvement and escalate opportunities through the Branch Market Manager
• Ensure staff are trained on and actively using approved AI-enabled tools consistent with efficiency goals set by leadership
• Model and reinforce a sales-driven service culture and support branch performance against deposit, referral, and customer satisfaction targets
• Handle escalated customer issues with professionalism and resolve them within established service standards
• Promote Thread Bank products and services and identify opportunities to deepen customer relationships
• Ensure all branch operations comply with applicable regulations, including BSA/AML, Regulation E, Regulation CC, and FDIC deposit operations requirements
• Maintain current, audit-ready procedures documentation and flag procedural gaps to the Branch Market Manager and Deposit Operations leadership
• Support internal audit and regulatory exam readiness and ensure staff complete required compliance training on schedule
• Coordinate coverage across both branches to protect service hours and minimize customer impact during PTO, absences, or high-volume periods
• Serve as the operational point of contact for embedded banking partner branch-level requests or issues
• Maintain strict confidentiality of sensitive customer and employee information in accordance with company policy
• Perform additional responsibilities as assigned by the Branch Market Manager or business needs

Qualifications

• Sneedville and Rogersville, TN office-based position M-F; regular travel between both locations required
• 3+ years of branch banking experience, including at least 1 year in a supervisory or lead teller capacity
• Demonstrated knowledge of teller operations, cash handling, balancing, and exception management
• Working knowledge of BSA/AML requirements, Regulation E, Regulation CC, and standard deposit account operations
• Demonstrated experience supervising, coaching, or developing front-line staff in a service environment
• Excellent verbal and written communication skills
• Ability to manage multiple operational priorities across locations and meet established timelines
• Demonstrated ability to maintain confidentiality and handle sensitive information appropriately
• Reliable transportation and ability to travel regularly between the Sneedville and Rogersville branch locations
• Experience in a multi-branch or market-level supervisory role
• Familiarity with ITM (Interactive Teller Machine) operations or similar self-service banking technology
• Prior experience supporting internal audits or regulatory examinations
• Experience in a community bank or fintech-adjacent banking environment

Employee must be able to perform essential functions of the position and, if requested, Thread Bank will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship, in accordance with the ADA.

Thread Bank is an Equal Opportunity Employer. Thread Bank does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Thread Bank permission to email, call, or text you using the contact details provided. We will only contact you with job-related information.