Branch Operations Specialist

Branch Operations Coordinator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The role: The Branch Operations Coordinator will perform various functions that support shop work and the transport of electric submersible pumps around the region. The primary focus of this role is to provide administrative support to the branch by processing work orders using current service management tools (Service Max) and ERP (STEEB). The secondary focus of this role is to support shipment s to and from the branch by pressure washing, triaging and palletizing pumps. Additionally, this role is required to assist with the loading and unloading of trucks. The Branch Operations Coordinator must take initiative to ensure that all work orders are processed in a timely manner and that pumps are shipped within required timelines.

Core Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage inbound phone calls, online inquires and customer walk-ins
• Ability to perform operations and logistics tasks; scheduling technicians, deliveries and equipment
• Strong collaboration with customers and branch staff
• Process customer requests and order placement over the phone, in person or via e-mail
• Ability to document tasks in process flows
• Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary
• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
• Reviews autorenewals of contracts and supports contract additions identified by branch staff
• Schedule product pick-up and prepare paperwork for customer sign off
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
• Supports branch staff in compiling metrics
• Assists service staff ensuring customer requests are completed in a timely manner
• Ensure correct time entries and appropriate billing is maintained for projects and service engagements
• Obtain and update forms of payment to process for service orders from customers
• Ensures all service operations and part numbers are added to service orders
• Ensures on site tech safety credentials or current training in place
• Create and maintain safe working environment and culture within the organization
• Take care of internal and external customer needs and expectations
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment; usually works with direct supervision but can work independently
• Task execution for area of responsibility up to levels defined in Xylem's DOA policy
• Responsible for pressure washing, triaging and preparing electric submersible pumps for shipment to HUB
• Required to operate power forklift to load and unload shipments
• Coordinate shipping of pumps to regional HUB and from branch to customers

Qualifications:

• High school diploma or equivalent plus 2 years of applicable work experience
• Ability to handle non-routine, complex tasks
• Computer proficiency in relevant software systems (e.g., STEEB, SAP, Service Max, Microsoft Office, Outlook, Word, Excel, & PowerPoint)
• Demonstrated ability to troubleshoot logical processes
• Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution and strong organizational skills
• Understanding of general business concepts
• Excellent communication skills for interacting with all levels of the organization and external customers
• Fluency in relevant ERP systems
• Basic understanding of typical IT business tools
• Ability to work independently and as part of a team
• Ability to obtain forklift certification

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.