Technical Support #1066777

Detroit, Michigan Technical Support #1066777 Job Description: Position Summary: As a key member of the Technology Division's Field Services and Asset Management team, the Contracted Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well-organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders. Minimum Qualifications: Associate's degree in Information Technology, Business Administration, or a related field Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting. Minimum of five (5) years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment. Experience with Apple, HP, Lenovo, and Dell products preferred. Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint. Strong organizational skills and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills to interact with various stakeholders. High attention to detail and commitment to quality. Familiarity with ITSM and ITAM tools and database management. Ability to follow strict procedures and create reports reflecting accurate metrics. Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy. Self-motivated with the ability to work in a fast-moving environment. Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance. Must own reliable transportation and have valid driver's license. Essential Functions: Support each phase of the asset lifecycle for technology devices within the district, from acquisition and deployment to maintenance and disposal, ensuring accuracy and efficiency. Act as the first line of contact for support with technology purchases placed by district stakeholders. This includes responding to customer inquiries regarding order status, assisting onboarding and offboard staff members, maintaining delivery schedules, and pick-up of old technology. Assist with coordination of technology deployment of devices to district locations; including scheduling timely delivery of devices to schools. Conduct new hire orientation and/or best practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology. Support warehouse upkeep and maintenance of warehouse/vault, including the staging and labeling of bays and shelves, to support organizational efficiency and accessibility. Provide best-in-class service experience by addressing concerns and inquiries timely and accurately. Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in the deployment and management processes. Maintain accurate and up-to-date records of all devices, including incoming technology orders, confirming receipt of assets, managing partial orders with vendors, and updating district inventory. Troubleshoot and resolve order, warranty or delivery issues with colleagues, vendors and carriers. Assist with coordination and scheduling of physical inventory or technology audits, including providing up-to-date inventory data such as lost and stolen or damaged device reports or target inventory reporting. Manage stock inventory tightly to ensure items are readily available for deployment. Develop and update information resources such as internal knowledge articles and frequently asked questions for the Hub. Strictly follow all warehouse guidelines for safety as well as ensure assets are organized and stored securely daily. Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve incidents related to asset management. Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders; exemplify and model the core values of the District in all interactions Other duties as assigned by Supervisor. Additional Info: At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way. We have been doing this with pride, dedication and plain, old-fashionedhard work for 24 years ! FastTek Global is a financially strong, privately held company that is 100% consultant and client focused . We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies. Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include: Medical and Dental (FastTek pays majority of the medical program) Vision Personal Time Off (PTO) Program Long Term Disability (100% paid) Life Insurance (100% paid) 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match Plus, we have a lucrative employee referral program and an employee recognition culture. FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023! To view all of our open positions go to: Follow us on Twitter: Follow us on Instagram: Find us on LinkedIn: You can become a fan of FastTek on Facebook: AI & Hiring Disclosure We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight. All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits. If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out. Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring. To learn more or exercise your rights, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Fasttek