Service Manager

Overview Spencer Manor Winery in Saint James, MO is looking for a Service Manager. Must be friendly, punctual, and a team player. Restaurant Management experience is required but we are a fast paced, busy winery restaurant that takes reservations and has a waitlist. Please include current availability in response. Must have weekend availability (Saturdays & Sundays). Requirements open availability. At least 21+ years of age. At least 2-year of experience in hospitality management or relevant management experience. Ability to work nights including weekends/holidays. Alcohol and wine knowledge a plus Ability to understand and work with a sense of urgency Qualifications Strong leadership qualities Abilities to thrive in a fast-paced environment Excellent problem-solving and decision-making skills, results-oriented, and customer-focused Excellent written and communication skills Strong attention to detail Must be dressed neatly and well-groomed in company approved uniform. Must be able to operate P.O.S. computer system Proficient in Word, Excel and Google Docs Walk or stand most of an 8-hour shift. Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests Must be able to calmly respond to unsatisfied guests and correct in a timely manner. Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift. Strong analytical and decision-making skills ServSafe Certified is a plus Job Responsibilities Maintain and support a positive, collaborative culture within the organization as a whole, fully embracing the culture and values statements espoused by Spencer Manor Assist in overseeing daily operations of the business Assist in creating new strategies for growth and putting them into practice Assist in overseeing the budget and managing expenses Training new staff | Host, Servers, Bartenders Hiring and terminating employees Evaluating productivity and performance and implementing strategies for improvement Keeping reports of business and employee performance Coordinating several teams and communicating with guests Responsible for providing overall leadership over brand Recognizing, motivating, coaching and training all team members in order to achieve operational excellence Consistently demonstrate “How we work together” principles Maintain the highest possible level of guest service through training and follow up. Effectively resolve guest complaints Responsible for inventory controls | inventory counts Ensure cash control and security procedures are maintained Review and maintain financial controls and take action as necessary based on company targets Adhere to Local Health Department code and company safety/security policies & procedures Responsible for conducting performance reviews Ensure maintenance of equipment/facility/grounds through the use of a preventative maintenance plan based on corporate standards #J-18808-Ljbffr Spencer Manor Vineyards and Winery, LLC