Virtual Banker II- Detroit, MI

Job Overview As a Virtual Banker II within Consumer Banking, you will represent our brand and culture with the utmost hospitality. You will engage clients via inbound and outbound communication, including phone and video, providing strong customer service and advising on products and services to meet their financial needs. Responsibilities Foster a welcoming atmosphere by delivering attentive and friendly service, acting with a client‑first attitude, and collaborating with team members to provide the most appropriate solutions. Demonstrate a commitment to hospitality by consistently exceeding client expectations and creating a warm and inviting environment. Handle inbound and outbound communication to engage in meaningful conversations, identify financial needs, and offer personalized financial solutions. Cultivate strong client relationships through active listening, thoughtful questioning, and exceptional customer service, referring clients to our team of experts as needed. Partner with One Chase Partners to connect customers to experts for specialized financial needs. Guide clients in utilizing technology self‑service options such as the Chase Mobile App, Chase.com, and ATMs to enhance their banking experience. Achieve or exceed performance metrics related to client engagement and referrals, while staying informed about Chase products, services, and industry trends. Resolve client issues promptly and with attention to detail, ensuring a consistent and positive client experience. Required Qualifications, Capabilities, and Skills 1+ year of banker or equivalent experience in financial services with success in new client acquisition and revenue generation. Demonstrated client‑first attitude with the ability to create a hospitable and friendly experience. Strong relationship‑building skills, showing genuine care and concern during client interactions. Excellent communication skills, with the ability to engage clients clearly and courteously over the phone, video, and via email. Proficiency in quickly and accurately learning products, services, and procedures. Ability to work collaboratively as a team to deliver seamless service with care and sincerity. Commitment to operating within established risk parameters and compliance obligations, completing required training efficiently. Proven client service experience or comparable experience. High school diploma, GED, or equivalent. Preferred Qualifications, Capabilities, and Skills Strong desire and ability to influence, educate, and connect customers to technology solutions. Experience adhering to banking policies, procedures, and regulatory requirements. Experience in retail banking, financial services, or a consultative customer relationship role in a related industry, with proven success in deepening client relationships and delivering results. College degree or military equivalent. Eligibility Requirements and Compliance This position is subject to the Dodd‑Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on a review of criminal conviction history, credit report, and other relevant information. Any felony conviction within the last seven years disqualifies an applicant. The position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Compliance with this registration, annual renewal, and related requirements is mandatory for continued employment. For more information on NMLS registration requirements, visit: Benefits We offer a competitive total rewards package including base salary, commission‑based pay, and discretionary incentive compensation. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Equal Opportunity Employer We are an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability, or any other basis protected under applicable law. We provide reasonable accommodations for applicants’ and employees’ religious practices and mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Division Our Consumer & Community Banking division serves customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. As a Virtual Banker II, you will deliver exceptional client experiences, demonstrating our commitment to hospitality and client care. #J-18808-Ljbffr Next Frontier Capital