Patient Services Rep 2 - Registration

Patient Services Rep - RegistrationOur purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.JOB SUMMARY:This position is ONSITE in Kailua-Kona, HI 96740Location: 78-6831 Ali'i Dr #422, Kailua-Kona, HI 96740Required Schedule: Monday - Friday 7:30 AM - 4:00 PM HSTHourly salary + Sign on Bonus (terms apply)The Patient Services Rep - Registration is responsible for tasks relating to the completion of patient registration and scheduling for hospital and/or physician services. The Access Registration Rep will be required to have flexibility to learn and comprehend complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Access Registration Rep will interact with patients, payer, provider and clients according to company, client and federal guidelines. The rep will provide input for process development and reporting.ESSENTIAL JOB FUNCTIONS:Exceed productivity standards as outlined by business lineComplete patient registration (post clinical triage of patient) by obtain and verify health plan coverageAccurately document patient demographics and health plan informationSupport access registration, insurance verification and authorization functionsContact physician offices and/or payers for follow-up on eligibility and authorizationsMaintain quality scoring and accuracy on all accounts workedAbility to work independently and make responsible decisionsCompletes timely follow-up on assigned accounts to ensure no cash lossDemonstrates the ability to prioritize work with minimal oversight to meet outlined goalsActs as a knowledge resource for team membersHigh level understanding of client host system functionsClearly documents actions taken and next steps for account resolution in patient accounting systemEnsure all accounts are worked within client standards and Federal RegulationsWork within federal, state regulations, department/division & all Compliance PoliciesMaintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specificationsMaintain continuing education, training in industry career developmentMaintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.Attend training sessions as directed by management and disseminate to colleaguesIntegrate information obtained through training sessions and policy changes immediately into daily routineEDUCATION: High School or equivalentPreferred EXPERIENCE: (we will train the right candidate)Minimum of 1 year of Access Registration or front office physician healthcare experienceMinimum of 3 year in hospital or physician operationMinimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, ExcelOTHER HELPFUL EDUCATION OR EXPERIENCE:Epic hospital system experienceDemonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirementsExperience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferredRemote working experienceKNOWLEDGE, SKILLS and ABILITIES:Exceptional customer service skillsExcellent verbal and written communication skillsDedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and qualityProficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applicationsAbility to follow regulations outlined by state, federal, and third-party coverage proceduresAbility to model the basic values of the mission, vision and values of Xtend Healthcare and the clientAbility to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environmentAbility to prioritize and effectively anticipate and respond to issues as they ariseAbility to post transactions in multiple systemsGood analytical and problem-solving skillsAbility to work independentlyWhat we offer:Medical/Dental/Vision Insurance401k programPTO: 80 hours accrued, annually9 paid holidaysTuition reimbursementProfessional growth and more!PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member's function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.