Service Technician Technician

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. Human Services Technician Job Title: CPI INV Unit HST I Agency: Dept of Family & Protectve Svc Department: CPS Investigations Region 8 Posting Number: 17291 Closing Date: 06/05/2026 Posting Audience: TEXAS-A-11 Shift: Day Additional Shift: Telework: Not Eligible for Telework Travel: Up to 75% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: FLORESVILLE Job Location Address: 310 PALOMA DR Other Locations: MOS Codes: No military equivalent Brief Job Description:

This position functions as an assistant to agency staff and supervisors in providing human services families involved in Child Protective Investigations (CPI) cases, including transportation and documentation of services provided. It also includes supervising visitations between parents and children and providing various clerical functions. The position interacts routinely with Texas Department of Family and Protective Services (DFPS) staff, representatives from various organizations, and the general public.Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor. Observes and/or supervises parent and child visits. Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems. Performs other duties as assigned and required to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. Attends work regularly in accordance with agency leave policy.

Knowledge of Child Protective Investigations Knowledge of community resources Ability to communicate effectively verbally and in writing. Ability to effectively supervise children of various ages. Ability to operate a personal computer, several software packages, and basic office equipment. Ability to work in an office supporting several staff members.

Registrations, Licensure Requirements or Certifications: This position requires use of the applicant's personal motor vehicle to complete job functions.

Graduation from high school or equivalent. One-year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience.

Human Service Technicians may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include: safety, food, hygiene, education and entertainment/recreational activities. If so, overtime compensation may be earned. This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 75% of the time. While much of your travel will be local, there will be instances—including last-minute situations—where you’ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. Please review the following link for authorized documents:

. In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at .