Customer Support Specialist

Job Description

Job Description

DISTYLL Graphic Solutions offers graphic management solutions for companies who operate vehicle fleets. Our end-to-end services include concept and design development, engineering, manufacturing, installation and program management. Our team shares a common focus placing the needs of our clients at the center of everything we do. We are a team of highly motivated individuals who enjoy the challenge of continuous innovation and problem solving.

We pride ourselves on respect, contribution, stability, and compensation to foster a long-lasting relationship that puts DISTYLL Graphics on the market as an employer of choice. As a premier employer, our employees are offered a robust benefits package that is constantly benchmarked to ensure we can attract and retain top talent. We value the dedication and innovation of all employees; we promote daily collaboration to ensure we are providing employees the opportunity to share ideas that will provide the best solutions and products for our customers.

Our goal is to partner with self-motivated and driven individuals and foster a relationship of continuous improvement.

We are currently seeking a Customer Support Specailist.

A successful candidate will be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Accurately and efficiently process customer orders, ensuring timely fulfillment and delivery

Provide administrative support to various departments, including data entry, file management, and document preparation

Assist in researching payment issues, pulling documentation records and working with the customer?s accounting team to find resolution

Offer administrative support to the accident management team, including documentation and communication with relevant parties

Monitor and respond to incoming emails and inquiries related to orders, ensuring prompt and effective communication and escalation to the appropriate account coordinator

Collaborate with project teams by assisting in organizing and documenting project-related activities

Be open to learning and assisting in different areas of the company as needed, demonstrating flexibility and adaptability

Create and update customer care records, ensuring thorough documentation and resolution tracking

Answer incoming phone calls professionally, address customer inquiries, and provide excellent customer service to enhance overall satisfaction

Education & Requirements:

High School Diploma / GED preferred

Additional education or training in administrative or customer support is a plus

Proficiency in Microsoft Office (Word, Excel, Email, and Calendar applications)

Previous accounts receivable experience is a plus

Excellent written and verbal communication skills

Must meet and maintain all requirements to be a ?Driver? as defined in Adrian Steel Fleet Corporate Driving Policy

Valid driver?s license

Acceptable driving record (Adrian Steel authorized)

Benefits Offered:

401K

Medical / Health Savings Account

Dental

Employee Assistance

Teladoc

Group Life

Short / Long Term Disability

Health & Wellness Programs

Vision

Voluntary Benefits include Critical Illness, Accident Insurance, and Hospital Indemnity

Paid Time Off

Paid Holidays

We make it easy to apply for our roles, you may click on the link below and it will take you directly to our site!

We are committed to fostering a safe work environment?one that celebrates diversity, offers equal opportunities and where all employees feel secure, involved, valued, and respected. We do not tolerate discrimination, unlawful harassment, hate-related behavior, or threats of workplace violence.

Each of us must make a personal commitment to these principles every day?whenever we interact with our fellow employees and our customers.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.