Centralized Manufacturer Relations Associate

Job Description

Job Description

The Centralized Warranty / Manufacturer Relations Associate ensures accurate, timely, and complete warranty claim documentation across all Bish’s RV locations. This role is responsible for validating unit information, reviewing warranty eligibility, organizing documentation and photos, and supporting the flow of information between technicians, service teams, and manufacturers.

You will play a key role in reducing claim errors, increasing processing speed, and maintaining organized, high-quality warranty records that support strong vendor relationships and operational efficiency. Pay range: $16+ depending on performance and experience.

Key Objectives

• Ensure accuracy and completeness of all warranty claim documentation, unit details, and repair authorizations
• Support smooth claim processing by partnering with technicians, service advisors, centralized warranty leadership, and dealership teams
• Maintain organized, accessible, and compliant documentation within the service management system
• Provide consistent, professional communication with internal departments and manufacturer partners
• Contribute to a high-performing, team-based environment that delivers fast, reliable warranty support to all locations

Responsibilities

• Verify RV unit information, warranty dates, repair details, and technician submissions for accuracy
• Update, track, and document warranty claim statuses to support timely processing
• Enter repair authorizations, additional claim information, and supporting details into the warranty/service system
• Upload, organize, and maintain all photos, documents, and warranty records in the appropriate system folders
• Communicate with dealership Service, Parts, Sales, and store leadership teams to clarify missing or incorrect information
• Collaborate daily with the centralized warranty team to ensure consistency, efficiency, and alignment with warranty standards
• Assist with general administrative duties as needed to support the department

What you’ll bring

• Previous administrative, data entry, service department, or warranty experience preferred (optional—add if desired) Strong attention to detail and accuracy in data entry and documentation
• Excellent written and verbal communication skills
• Confidence communicating via phone, email, and Microsoft Teams
• Ability to work independently while contributing to a collaborative team environment
• Strong computer proficiency and comfort navigating multiple systems
• Working knowledge of Microsoft Word, Excel, and file management
• Ability to stay organized and focused in a fast-paced environment
• Adaptability, willingness to learn, and a positive, professional attitude
• Neat, clean, and professional appearance
• Ability to pass a background and drug test
• Demonstrate alignment with the Company’s vision, mission, and core values in all interactions
• Must have Manufacturer warranty experience

Who we are

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding, and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

Perks

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Access to partner insurance agency for personalized quotes and coverage guidance on home, auto, RV, and specialty insurance products
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.