Branch Administrator

Location: I-State Truck Center Watertown South Dakota
Employment Type: Full-Time
Reports To: General Manager

About I-State Truck Centers

I-State Truck Centers is a leading provider of commercial truck sales service and parts dedicated to delivering exceptional customer service and high-quality solutions to the transportation industry. Our Watertown South Dakota location is seeking a professional and organized Branch Administrator to support our operations and contribute to our success.

Job Summary

The Branch Administrator is responsible for providing administrative and operational support to ensure the smooth functioning of the Watertown branch. This role involves managing office operations handling customer inquiries processing financial transactions and supporting the branch team in delivering top-notch service to our clients. The ideal candidate is detail-oriented proactive and thrives in a fast-paced environment.

Key Responsibilities

• Administrative Support:
  • Manage daily office operations including answering phones responding to emails and greeting customers.
  • Maintain accurate records including customer files invoices and inventory documentation.
• Service Department:
  • Closing repair orders generating POs and monthly invoice tracking.
• Warranty Administration:
  • Process and submit warranty claims electronically.
• Financial Processing:
  • Process invoices purchase orders and payments accurately and in a timely manner.
  • Assist with accounts receivable and payable tasks ensuring compliance with company policies.
• Customer Service:
  • Act as the first point of contact for customers addressing inquiries and resolving issues promptly and professionally.
  • Coordinate with the service and parts departments to ensure customer needs are met efficiently.
• Inventory and Supplies Management:
  • Monitor office and branch supplies placing orders as needed to maintain stock levels.
• Team Support:
  • Provide administrative support to the General Manager and other team members including preparing reports scheduling meetings and organizing branch events.
  • Assist with HR-related tasks such as maintaining employee records and coordinating onboarding for new hires.
• Compliance and Safety:
  • Ensure compliance with company policies procedures and safety regulations.
  • Maintain a clean organized and professional office environment.

Qualifications

• High school diploma or equivalent; associate or bachelors degree in business administration or a related field preferred.
• 2 years of administrative or office management experience preferably in the automotive or trucking industry.
• Proficiency in Microsoft Office Suite (Word Excel Outlook) and experience with accounting or ERP software (e.g. QuickBooks SAP or similar).
• Strong organizational and multitasking skills with a keen attention to detail.
• Excellent communication and customer service skills with the ability to interact professionally with customers and team members.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the trucking or automotive industry is a plus but not required.

Work Environment

• This position is based in an office setting at I-State Truck Centers Watertown South Dakota location.
• Occasional lifting of office supplies or files (up to 20 lbs) may be required.
• Standard work hours are Monday through Friday with occasional evenings or weekends based on business needs.

Employee Benefits:

• Competitive Wages Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
• Pet Insurance We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Unclear Seniority