Customer Service Specialist

Job Description

Job Description

Robert Half Finance & Accounting is working with an industry leading manufacturing client with global operations seeking a Customer Service Specialist to add to their team. In this role, you will support order management and customer communications for a fast-paced distribution environment while working across various departments within the company. This role serves as a key point of contact for customers (both domestic & international), distributors, and internal teams by ensuring orders, product requests, and service issues are handled accurately and efficiently. The ideal candidate brings strong administrative and customer service experience, communicates clearly, and is comfortable coordinating with shipping and sales teams to deliver a high-quality customer experience.

Responsibilities:

• Manage incoming customer, distributor, and internet orders from receipt through completion while maintaining accuracy and timely follow-up.

• Provide clear information to customers regarding product pricing, stock status, shipping timelines, and available discounts.

• Handle requests for product literature, price books, instruction manuals, and related support materials.

• Coordinate special parts orders and product sample requests for customers as well as the sales team.

• Work closely with the shipping department to align order fulfillment, delivery details, and logistics needs.

• Respond promptly to email inquiries from distributors and homeowners with accurate and attentive service.

• Support the resolution of product returns, warranty matters, and shortage claims by gathering details and coordinating next steps.

• Build and maintain positive customer relationships through responsive service and consistent communication.

• Assist with additional administrative and service-related tasks as needed to support daily operations.

• Minimum of 3 years of experience in customer service, administrative support, or order processing within a distribution or logistics setting.

• High school diploma required; a bachelor’s degree in business administration or a related field is preferred.

• Strong background supporting key accounts and collaborating effectively with regional sales team members.

• Bilingual communication skills are a must have (English + Spanish).

• Experience with international shipping, freight coordination, customs brokers, and harmonized tariff processes is preferred.

• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

• Familiarity with ERP systems and general computer systems is an advantage.

• Excellent interpersonal, written, and verbal communication skills with a strong commitment to customer satisfaction.