Customer Service Representative

Job Description

Job Description

Customer Service Representative | $20–$24/hour

This is a fully in-office position; remote or hybrid work is not available  

Join Haffner’s and help us deliver an outstanding experience to our customers! We’re looking for an experienced, customer-focused agent who thrives in a fast-paced office environment and enjoys solving problems from start to finish.

What You’ll Do:

• Assist customers by phone, email, and in person
• Resolve delivery, service, and account-related questions
• Take ownership of customer concerns and provide timely follow-up
• Maintain accurate customer records and documentation
• Promote Haffner’s products and services to existing customers
• Support accounts receivable calls and statement processing
• Work collaboratively with the Customer Service team

What We’re Looking For:

• 3+ years of customer service experience, preferably in a call center or high-volume environment
• 1+ year of experience in the heating or energy industry
• Strong communication, organization, and problem-solving skills
• Ability to multitask and remain customer-focused in a fast-paced environment
• Proficiency with Microsoft Office and web-based applications
• Flexibility to work varied shifts, including evenings or weekends during peak periods, where applicable

Compensation:
$20–$24 per hour, based on relevant experience, knowledge, skills, and qualifications.

Benefits Include:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Company-Paid Life Insurance
• Short- and Long-Term Disability
• Employee discounts on gasoline, residential propane, and oil
• Additional voluntary insurance benefits

Job Environment:

While performing the duties of this job, the employee is regularly required to sit, stand, reach, and lift. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 10 pounds. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.

At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.

Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Always do the right thing," and "Safety...In everything we do." Join us and be a part of a dynamic, forward-thinking organization that's shaping the future across diverse business markets.

Haffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.

Haffner’s is committed to providing a safe work environment for all employees.