Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served the community since January 2020 and is supported by a team of 4 talented professionals. Before opening the agency, I started in the industry under another agent in 2017. I was motivated to build something of my own, and State Farm provided the perfect opportunity to run my own business with strong culture, support, and community partnership.

I graduated from the University of Puerto Rico with a degree in International Business and have a rich multicultural background. My commitment to the community runs deep; Im active in my church, participate in local service projects, and previously served as a missionary for two years.

We offer a range of benefits, including training and development opportunities, health benefits, an IRA plan, casual Fridays, team-building activities, and growth opportunities. We also partner with other agents to host fun and meaningful events.

Our office is team-oriented, collaborative, and customer-focused. Im passionate about helping my team grow both personally and professionally. We prioritize dedication, coachability, and a positive attitude over prior experiencebecause the right mindset is what fuels success. If youre looking for a place where you can grow your skills, contribute to a winning team, and make a real impact, this could be the perfect fit for you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Josue Rivera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.