HR Customer Service Representative
Hired by Matrix
At-a-Glance:
Are you ready to build your career by joining a healthcare provider. If so, our client is hiring an HR Customer Service Representative. Position Type:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Ankit at View phone number on click.appcast.io to learn more. #LI-VK1
#HbM6349
Are you ready to build your career by joining a healthcare provider. If so, our client is hiring an HR Customer Service Representative. Position Type:
- Contract
- Remote (Remote, but must be local to Altamonte Springs, FL)
- Hours: depends on availability of open schedules.
- Schedules varying between 8-5pm, 830-530pm and 9-6pm.
- Required Qualifications
- Education
- High school diploma required
- Associates degree preferred
- 2 years of experience in a contact center, HR, or customer service
- Technical Skills:
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Strong web navigational and computer skills.
- Typing speed of 50+ WPM with high accuracy in grammar and spelling.
- Soft Skills:
- Superior written and verbal communication, strong organizational skills, and the ability to de-escalate customer complaints.
- Preferred Qualifications
- Education:
- Bachelor’s degree.
- Software:
- Experience with Human Capital Management (HCM) or Customer Relationship Management (CRM) software, specifically PeopleSoft or Workday.
- Experience:
- Previous experience in a shared services model supporting a large employer.
- Certifications:
- Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP).
- Working Conditions
- Environment:
- Fast-paced with fluctuating workloads.
- Physical Requirements:
- Sedentary work.
- The HR Customer Service Representative serves as the primary point of contact for employees contacting the Employee Contact Center regarding HR-related inquiries.
- Role is responsible for analyzing employee needs, providing accurate direction or resolution using system resources, and escalating complex issues when necessary.
- Specializes in supporting various HR functions, including payroll, benefits, and employee data management, while maintaining strict confidentiality.
- Key Responsibilities
- Customer Support:
- Act as a subject matter expert for employee and manager inquiries, managing a high volume of inbound calls and cases with exceptional service.
- Problem Resolution:
- Research and resolve inquiries by applying documented policies, procedures, and sound judgment.
- Escalation:
- Identify and escalate requests or issues that fall outside of standard processes to HR Specialists or Supervisors.
- Documentation:
- Maintain detailed case notes and document transaction status to track the stage of completion for all inquiries.
- Compliance & Knowledge:
- Maintain up-to-date knowledge of organizational HR policies as well as federal, state, and local employment laws.
- Reporting:
- Produce and maintain functional HR records and reports as required.
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Ankit at View phone number on click.appcast.io to learn more. #LI-VK1
#HbM6349
Vacancy posted 2 days ago
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