3rd Shift Supervisor (10:45 PM - 6:00 AM), Operations

Job Description

Job Description

Description:

This job remains open for applications even when we aren't actively hiring . When an opening becomes available, we will reach out to qualified candidates asking if you are still interested and offer to set up an interview.

About Us

Bouldering Project’s mission is to create fun, inspiring and inclusive climbing, movement, and community spaces. We put human experience and meaningful connection at the center of everything we do. We are quality-obsessed, passionate about creating inclusive spaces, and growth-oriented, driven by the pursuit of better.

About You and the Role

During our 3rd Shift, Operations Supervisors are responsible for directing and managing the operation of the gym. Supervisors are focused on serving our customers, upholding our mission & values, and maintaining a safe environment while working independently. This shift will take place overnight and is suited to someone who is comfortable being alone while also able to enthusiastically engage with customers. We are looking for team members who can accomplish these goals in a dependable and trustworthy way while maintaining open channels of communication.

Note: Bouldering Project is part of the Granary Campus that includes the Evo Hotel which is staffed overnight as well as having night-time security on site.

Essential Duties & Responsibilities

Customer Service

In serving our visitors, members, and community we demonstrate our commitment to creating meaningful human connections.

• Make the first move, engage people, and meet them more than halfway
• Impart joy and passion in a relatable way during interactions
• Continually invest in building relationships, strengthening our community
• Actively listen to needs, define expectations, and deliver high quality experiences
• Solve customer’s problems in a fair and reasonable way

Product & Operational Knowledge

• Maintain current knowledge of procedures, policies, products, and prices
• Connect customers with options that best suit their needs
• Efficiently conduct transactions using our systems and software
• Navigate to information quickly for reference
• Stay apprised of seasonal and variable offerings such as events, sales, etc.

Safety & Risk Management

• Ensure that a valid and accurate waiver is on file for all participants
• Prevent safety issues by ensuring facility rules are communicated and followed
• Respond to incidents and accidents in a compassionate manner, in alignment with our procedures and policies
• Provide engaging and thorough gym orientations for all new customers
• Maintain facility access control
• Address safety concerns as soon as they are known, resolving the issue by either eliminating the problem or preventing people from exposure.

Values & Culture

Embody Bouldering Projects Mission, Vision, and Values in your work:

“We believe in the power of play, wellness, exploration, and meaningful human connection. We create fun, inspiring, and inclusive climbing, movement, and community spaces.”

Values: Inclusive - Quality Obsessed - Local At the Core - Growth Oriented

Professionalism & Conduct

• Dependably show up on-time
• Be authentic in an approachable way
• Wear staff apparel and name tag while working
• Approach conflict with curiosity and grow from mistakes
• Take pride in your work and be an ambassador for BP when in our space
• Contribute to a clean, organized, and productive work environment

Teamwork, Communication, and Contribution

• Pitch in extra when needed and support your coworkers when you can
• Do your fair share and be someone your coworkers look forward to being around
• Communicate effectively, both digitally and in person, with customers, coworkers and management
• Share ideas that would make us better based on your experience with customer

Requirements:

What You’ll Bring

• Customer service experience and the ability to lead a small team.Strong communication and interpersonal skills.
• Ability to stay calm and organized during busy shifts or unexpected challenges.
• Familiarity with climbing gyms, fitness centers, or high-traffic service environments preferred.
• A growth mindset and the desire to help others succeed.
• Flexible schedule; availability to work 3rd shift (currently 11pm-6am)
• Experience in customer service and/or instruction preferred

Environmental & Physical Demands

• Work in a loud and energetic gym environment every shift
• Stand and walk on unstable and uneven surfaces
• Be able to instruct and give directions to large groups of people

Working at Bouldering Project

At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible, safe, and welcoming to all. Our values of safety first, quality over quantity, and all are welcome are expected to be demonstrated in both leadership and daily operations.

This role may require a flexible schedule, including availability during early mornings, evenings, weekends, holidays, or outside standard business hours depending on programming and operational needs. The position involves standing, walking, climbing stairs or ladders, and lifting up to 50 pounds. Occasional travel may be required to support regional or company-wide events.

Compensation & Benefits

This is a part-time, hourly position. $17.75-$18.75 Base Pay (+$2/hr for night shifts) DOE, Hourly. Compensation is based on experience and local market benchmarks

Other Perks include:

• Free Bouldering Project membership for you and a plus one
• Discounts on gear, merchandise, and local retail partners
• Commuter benefits and access to wellness programs
• A joyful, supportive, and respectful work culture
• Eligible to participate in a 401(k) retirement savings plan

Equal Opportunity

Bouldering Project is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds—including those with nontraditional career paths—to apply.