Member Service Associate

$16 - $20 per hour

Levo Federal Credit Union

Member Service Associate (MSA) 1 and 2
Department: Member Services
Reports To: Assistant Branch Manager or Branch Manager
FLSA: Non-exempt
Date last updated : 04-01-2024
Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly.
Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements.
Cash checks and complete withdrawals and pays out money after verification of signatures and member balances.
Enter members' transactions into computer to record transactions and issue computer generated receipts.
Place holds on accounts for uncollected funds.
Order daily supply of cash, and count incoming cash.
Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen.
Explain, promote and sell products or services that will benefit the member.
Research and resolve member inquiries.
Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary.
Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.)
Use CDM/Recyclers to assist members in transactions.
Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments.
Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively.
Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation.
Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings.
Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests
Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner.
Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections.
Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions.
Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing).
Certificates, Licenses, Registrations: Must complete ongoing sales and service training
Other Skills and Abilities
Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date.
Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate
Salary Description
$16.00 - $20.00 per hour

Apply

Vacancy posted 2 hours ago

Similar jobs that could be interesting for youBased on the Member Service Associate in Parker, SD vacancy

Member Service Officer
$20 - $30 per hour
...Member Service Officer 1 (MSO 1) Department: Member Services Reports To: Branch Manager FLSA Exempt: Non-Exempt Date last... ...involved in financial transaction by performing Member Service Associate duties. See Member Service Associate job description for more...
Suggested
Remote work
Levo Federal Credit Union
Parker, SD
2 hours ago
Remote Sales and Service Advisor
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Parker, SD
more than 2 months ago
Sales Coordinator Remote
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Parker, SD
more than 2 months ago
Hospital Food Service Manager - SEARHC - Sitka, AK
...Manager is responsible for leading all aspects of retail food service operations, ensuring a high-quality dining experience that meets... ...Leverages Aramark's coaching model to engage and develop team members to their fullest potential Ensures individual and team performance...
Suggested
Relocation package
Aramark
Parker, SD
1 day ago
Nutrition Services Aide
...Nutrition Service Aide Career Opportunity Appreciated for your Nutrition Services work Are you on the lookout for a career close to home and heart? As a Nutrition Services Aide, you will play a crucial role in helping to prepare therapeutic and modified diets for our...
Suggested
Full time
Part time
Flexible hours
Night shift
Weekend work
Afternoon shift
Weekday work
Encompass Health Rehabilitation Hospital of Sarasota
Parker, SD
12 hours ago
Restaurant General Manager
$100k
...demonstrates integrity in actions and expectations Guides team members and Shift Leaders, ensuring they complete all assigned duties... ...a quality customer experience by driving fast and friendly service Maintains point of sale system by reporting all system failures...
Temporary work
Part time
Local area
Shift work
Night shift
Weekend work
Afternoon shift
Early shift
Border Foods
Marion, SD
1 day ago
Relationship Banker Build Solutions & Grow Your Career
Quality Talent Group is seeking bankers to join their Consumer, Small, and Business Banking division located in Parker, South Dakota. This role offers a range of benefits including health, dental, and vision coverage, along with competitive pay and career development opportunities...
Quality Talent Group
Parker, SD
4 days ago
Office Accounting Assistant
$23 - $26 per hour
...Companies is committed to delivering reliable service and operational excellence while... ...teamwork, and continuous improvement. Team members are encouraged to learn, contribute... ...information Preferred Qualifications Associate degree in Accounting, Business Administration...
Full time
Work at office
Monday to Friday
Denning Companies, LLC
Chancellor, SD
5 days ago
Cook Supervisor - Competitive Benefits
$50k - $55k
...nutritional expertise to field operation employees and clients associated with the company and provide nutritionally adequate, cost... ...you'll be doing: Collaborates with District Manager and Food Service Director to ensure client satisfaction. Assists in entering...
Hourly pay
Full time
Work at office
Remote work
Summit
Lennox, SD
1 day ago
Relationship Banker Build Solutions & Grow Your Career
Quality Talent Group is seeking bankers to join their Consumer, Small, and Business Banking division. Ideal candidates will have over six months of experience in customer interaction, communication skills, and a commitment to professionalism. This role offers comprehensive...
Quality Talent Group
Chancellor, SD
18 hours ago
Relationship Banker Build Solutions & Grow Your Career
...package including health coverage, 401(k) plan, and career advancement opportunities. Ideal candidates should have a strong customer service background and be able to build relationships with clients. Responsibilities include assisting with account openings and educating...
Quality Talent Group
Lennox, SD
4 days ago
Sales Associates - Lennox
$15 - $20 per hour
...family type atmosphere were every team member has an opportunity to shine. Pay: $15... ...Amaze Every Customer Every Time . Floor associates are responsible for engaging the customer... ...shoplifting. Excellent customer service and interaction prevents shoplifting....
Hourly pay
Flexible hours
Afternoon shift
Ace Hardware
Lennox, SD
25 days ago
Maintenance Supervisor
...continuous improvement and reliability initiativesHands-on environment where no two days are the sameTeam-oriented culture built on humble service, integrity, loyalty, and innovationOpportunity to grow and develop maintenance teams and processesBenefits & PerksWe offer a...
For contractors
Apprenticeship
Work from home
Sioux Steel Company
Lennox, SD
2 days ago
Relationship Banker Build Solutions & Grow Your Career
Quality Talent Group is hiring bankers for the Consumer, Small, and Business Banking division in Marion, South Dakota. Join a top company recognized for career growth and enjoy a comprehensive benefits package including health coverage, retirement plans, and paid time ...
Quality Talent Group
Marion, SD
4 days ago
Outside Sales Representative
...combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer... ...about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities...
For contractors
Local area
Lampert Lumber
Lennox, SD
12 hours ago
Cook Supervisor - Competitive Benefits
$20 per hour
...environment. Ability to use various kitchen equipment and tools as well as identify and differentiate food items. Customer service experience is required. Nice-to-haves: ~ Food handlers’ certification Compensation Range $20.00 per hour...
Hourly pay
Full time
Work at office
Summit
Lennox, SD
12 hours ago
Production / Shop Laborer (Entry-Level)
$20 per hour
...materials for fabrication Use basic hand tools and measuring equipment (tape measure accuracy required) Support experienced team members in daily shop operations Maintain a clean, organized, and safe work environment What we are looking for: Strong work ethic...
Northern Cabinet Door
Lennox, SD
26 days ago
Financial Consultant
...serve clients effectively. Join WealthBridge Financial Group and be part of a passionate team dedicated to delivering exceptional service and fostering long-term client relationships. If you are driven by results and have a deep commitment to helping clients achieve...
WealthBridge Financial Group
Lennox, SD
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Member Service Associate. Be the first to apply!