Operations Manager II

Aon is hiring for an Operations Manager II, this is a hybrid position working out of our Bannockburn, IL office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Manage overall employee performance and where appropriate, communicate disciplinary and corrective action
• Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities
• Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise
• Validate that staff members are performing the necessary activities to ensure all invoicing SLA's are met on the end to end turnaround time of invoicing
• Laisse with Genpact team to ensure appropriate coverage for the work
• Will manage and process quality control overview of outputs
• Oversees and executes tasks related to invoicing including escalations, exceptions, and ad hoc requests
• Manages and maintains oversight on invoicing
• Help team members and colleagues troubleshoot and resolve issues around deliverables
• Assist team in developing effective relationship with offshore resources and ensure on and offshore works together as one team
• Provides direction and guidance to team members who are confronted with unfamiliar or complex issues
• Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training
• Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems
• Develops, interprets, and ensures the consistent application of ABS/ACS policies
• Addresses unusual of difficult inquiries/situations through direct personal action or refers to the appropriate individuals; research complex issues and handles their resolution

Skills and experience that will lead to success

• Operational experience preferred
• Insurance knowledge preferred

Education:

• High School Diploma/GED required

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $85,000 to $110,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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