Account Manager

About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. Job Description Employee Benefits Account Management provides critical support to clients through day‑to‑day program oversight, client advocacy and systems management in order to effectively manage their health and welfare programs. The Account Manager facilitates positive and effective relationships with sales and/or account team colleagues. The Opportunity The Employee Benefits Account Management role supports clients by managing benefits programs, ensuring compliance, providing client service and collaborating with producers and carriers to design and implement benefit strategies. Duties & Responsibilities Manages all aspects of the account‑service process. Works closely with producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures. Acquires an understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability. Establishes and maintains strong business relationships with clients and insurance carriers. Serves as client point of contact for day‑to‑day eligibility, claims, billing and benefit administration inquiries; acts as liaison between clients and insurance carriers to resolve service issues. Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data. Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact clients; makes appropriate recommendations to clients in response to those changes; attends industry‑related continuing education training and courses. Updates open enrollment packets including current benefits and rates for all lines of coverage, COBRA administration forms, written plan documents and summary plan descriptions on an annual basis for clients; may also include 5500 filings. Submits BOR letters to all carriers and follows up to obtain contracts, current renewal and current benefit descriptions. Markets to carriers. Prepares quotes and proposals. Assists clients with all billing issues including auditing and reconciliation. Gathers data and prepares/conducts presentations (Renewal/OE/Post Renewal Debrief). Leads implementation of new and renewal plans or programs. Applies clients to other HUB resources, carrier/vendor offerings and emerging industry trends. Prepares and/or peers reviews the EB Comp Disclosure, if applicable. Obtains post‑enrollment numbers for each plan. Prepares Annual Legal Notices. Facilitates benefits administration/HRIS system updates (Ease, ADP, Paylocity, etc.). Sets up HR advocacy tool, legal compliance resources and wellness value adds. Reviews contracts line‑by‑line for accuracy. Participates in carrier/vendor program implementations and initiates payments to vendors. Partners with producer(s) to develop and implement clients’ benefit strategies, including designing benefit programs based on client objectives, performing financial analysis, plan assessment, benchmarking, funding alternatives. Performs other duties and projects as assigned. Qualifications High School Diploma / GED; college degree strongly preferred. 3–5 years of benefit insurance related experience (brokerage preferred) or equivalent combination of education & experience. Life & Health License or willingness to obtain with 3 months’ notice. Knowledge / Skills / Abilities Effectively and professionally communicates orally and in writing with internal and external customers. Effectively presents information and responds to questions from groups of managers, clients, customers, and the general public. Critical thinking: uses logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Desire to learn and grow within the insurance industry. Responds to customer needs, solicits feedback to improve service, and handles difficult or emotional customer situations promptly and accurately. Confidence and demeanor to interact with all levels within the organization. Develops and maintains strong client relationships; works effectively with insurance and service vendors to gain cooperation in meeting clients’ needs. Works effectively with a team and coaches others in developing their skills and abilities. Efficiently gathers pertinent information and facts, analyzes and solves problems timely and thoroughly. Problem solving: identifies complex problems and reviews related information to develop and evaluate options and implement solutions. Prioritizes and organizes multiple tasks and responsibilities to complete assignments on time and with optimal accuracy. Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems. Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages. Working Conditions and Physical Demands This position primarily involves remaining in a stationary position for the majority of the workday. Communicates frequently with colleagues and clients both in person and on the telephone; must be able to communicate and exchange accurate information. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine, and computer printer. Occasionally moves around inside the office to access file cabinets, office machinery, etc. Why Choose HUB Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. We provide continuous opportunities for growth and development. Our entrepreneurial culture empowers employees to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing competitive and flexible benefits options that evolve with your needs over time. The expected salary range for this position is $75,000 – $85,000, depending on geographical location. HUB International offers comprehensive benefit and total compensation packages, including health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid‑time‑off benefits, and eligible bonuses, equity and commissions for some positions. EEO Statement HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available at EEOAA Policy - E-Verify Program. #J-18808-Ljbffr