Automotive Service Dispatcher

Service Dispatcher

Andrews Cadillac is seeking an experienced Service Dispatcher to coordinate technician workflow and help keep our service department operating efficiently.

This is a key operational position for someone who understands dealership service processes, communicates effectively with technicians and service advisors, and can balance multiple priorities in a fast-paced environment.

Andrews Transportation Group is a family-owned and operated organization committed to 100% customer satisfaction and team development. At Andrews Cadillac, we treat our employees and customers like family and reward individuals who are motivated, customer-focused, and committed to excellence. Every team member plays a critical role in our success.

Benefits

• Medical, Dental & Vision Insurance
• Company-Paid Life & AD&D Insurance
• Company-Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• 401(k)
• Paid Training & Career Development
• Paid Holidays
• Employee Discounts on Products & Services
• Work/Life Balance
• Base Salary + Monthly Commission

Responsibilities

• Coordinate and prioritize repair orders based on technician skill level, workload, booked completion times, and dealership procedures.
• Dispatch work efficiently to support shop productivity and timely completion of repairs.
• Monitor repair progress and communicate changes in timing, cost, parts availability, or repair status to the appropriate service advisor.
• Maintain accurate, organized, and up-to-date repair order and dispatching records.
• Review completed repair orders to confirm that assigned work, technician notes, labor times, and required documentation are complete and accurate.
• Coordinate parts requirements and availability with the parts department.
• Identify and prioritize comeback repairs to ensure prompt and appropriate attention.
• Ensure warranty parts and materials are handled in accordance with manufacturer and dealership procedures.
• Communicate regularly with technicians, service advisors, parts personnel, and service management to address workflow issues.
• Assist with administrative duties and other service department functions as needed.

Qualifications

• Minimum of 1+ year of dispatching experience in an automotive service department required
• GM dealership or service experience preferred
• Reynolds & Reynolds experience preferred
• Strong organizational, communication, and interpersonal skills
• Ability to prioritize work, manage interruptions, and handle multiple repair orders in a fast-paced environment.
• Strong attention to detail and the ability to maintain accurate repair order documentation
• Must be authorized to work in the United States
• Must have a valid Driver's License and clean/acceptable driving record
• Must be willing to participate in a pre-employment background check and drug screening

Andrews Transportation Group is an equal opportunity employer. Employment decisions are made without unlawful discrimination or harassment based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran or military status, or any other status protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified applicants and employees with disabilities as required by law.