Insights Analyst

Location: Cape Town, South Africa What You’ll Do: Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats. Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks. Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines. Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables. Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion. Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency. Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends. Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients. Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions. Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team. What You’ll Bring: Bachelor’s degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis. 0-2 years of relevant work experience (client‑facing roles are advantageous). Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English. Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions. Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity. Proficient report writing skills, covering both qualitative and quantitative aspects. Customer‑focused mindset with a commitment to exceptional client servicing. Critical thinking skills, facilitating insights derived from data analysis. Strong interest in current affairs, mainstream media, and social media trends. Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations. A keen interest in learning, adaptability, and resilience in a dynamic work environment. Excellent written and verbal communication skills in English, particularly in report writing. A second language is a plus. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off options for enhanced work‑life balance. Meltwater demonstrates a commitment to your well‑being by contributing towards Discovery Health, ensuring robust healthcare coverage. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You’ll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world. We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws. #J-18808-Ljbffr Meltwater Group