Patient Experience Coordinator

Job Description

Job Description

Patient Care Coordinator (Front Desk Superstar).

At The Fun Kids Dentist & Orthodontist, we’re not your typical dental office — we’re a fun, fast-paced pediatric and orthodontic office where kids actually look forward to coming to the dentist! From our underwater-themed office to our amazing team culture, we believe smiles start the moment families walk through our doors.

We’re looking for an experienced, upbeat, organized, and friendly Patient Care Coordinator to help create an incredible experience for our patients and families.

What Makes This Role Different?:
You’re not “just” front desk.

You are:

• The first smile families see.
• The calm voice helping nervous parents.
• The organizer who keeps the day flowing smoothly.
• The person who helps make our office feel welcoming, fun, and stress-free.

If you love kids, enjoy staying busy, and thrive in a team environment — we’d love to meet you!

What You’ll Be Doing:

• Greeting patients and families with warmth and energy.
• Scheduling appointments for pediatric and orthodontic patients.
• Answering phones with kindness and professionalism.
• Helping parents understand appointments and treatment flow.
• Verifying insurance and handling patient accounts.
• Managing patient check-in/check-out.
• Keeping schedules running smoothly during busy days.
• Working closely with our doctors and clinical team.
• Creating a positive, fun experience for every child who visits.

What We’re Looking For:

• Dental office experience strongly preferred.
• Pediatric or orthodontic experience is a huge plus.
• Friendly and confident communicator.
• Organized and detail-oriented.
• Able to multitask in a fast-paced environment.
• Positive attitude and team-first mindset.
• Someone who genuinely enjoys working with children and families.

Bonus Points If You:

• Love creating great patient experiences Stay calm under pressure.
• Bring positive energy to your team.
• Can make even stressful days feel manageable.
• Have experience with dental insurance and scheduling systems.

About Us:

• We are a privately owned pediatric dental and orthodontic office that believes in:
• One-patient-at-a-time care.
• A fun and welcoming atmosphere.
• Supporting each other like family.
• Helping kids build healthy smiles for life.
• Our office is upbeat, team-oriented, and focused on creating an experience families can’t stop talking about.

Position Details:

• Full-Time.
• Competitive pay based on experience.
• PTO & benefits available.
• No corporate dentistry here — we value people, culture, and patient care.

Ready to Join Our Team?: 

The Fun Kid's Dentist in Brookfield, WI. We specialize in Pediatrics and Orthodontics.