eBilling Assistant Manager

Job Description

eBilling Associate Manager – Legal Finance & Operations

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Location: Chicago, IL

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Work Arrangement: Hybrid – 3 Days Onsite Initially

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Remote Flexibility: Potential remote eligibility after initial 90-day onboarding

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Base Salary: $98,300–$120,000

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What Makes This Opportunity Different?

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Implementation-Focused Leadership: Approximately 70% of the role centers on electronic billing implementations, process management, and operational improvement, with 30% involving ongoing eBilling activities.

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Career Advancement: An excellent opportunity for a Senior Analyst or Team Lead ready to step into a formal management position.

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Direct Team Leadership: Oversee and develop two electronic billing professionals while collaborating with senior finance leadership.

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Meaningful Operational Impact: Identify inefficiencies, standardize workflows, and help build scalable client onboarding and billing processes.

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Collaborative Culture: Join an established finance organization that emphasizes professional development, teamwork, and sustainable workloads.

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Key Responsibilities

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Electronic Billing Implementations & Client Onboarding

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• Oversee electronic billing implementations, including new client onboarding, client migrations, and ongoing account maintenance.
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• Ensure accurate setup of electronic billing requirements, client guidelines, timekeeper rates, and matter information.
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• Manage electronic invoice submissions and troubleshoot rejected, reduced, or outstanding invoices.
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• Maintain compliance with client-specific LEDES billing requirements and electronic billing platform specifications.
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• Partner with internal technology and finance teams to resolve system-related issues.
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Process Improvement & Operational Excellence

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• Evaluate existing electronic billing workflows and identify opportunities for greater efficiency, accuracy, and consistency.
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• Conduct root cause analysis to address recurring billing issues.
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• Develop and maintain standardized procedures, implementation documentation, and internal training resources.
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• Improve processes involving eBillingHub, client vendor portals, rate submissions, and billing data management.
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• Support automation and continuous improvement initiatives across legal finance operations.
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Team Leadership & Cross-Functional Collaboration

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• Supervise, coach, and develop electronic billing team members.
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• Review work quality, monitor performance, and provide guidance on complex billing issues.
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• Collaborate with Billing, Accounts Receivable, Pricing, Client Accounting, and Revenue Management teams.
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• Communicate effectively with attorneys, clients, finance leadership, and administrative professionals.
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• Prepare reporting on billing performance, implementation progress, invoice exceptions, and operational improvements.
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Required Qualifications

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• Minimum of 5 years of relevant professional experience , preferably within a law firm or sophisticated professional services environment.
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• Strong hands-on experience with electronic billing systems, particularly eBillingHub .
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• Demonstrated ability to manage electronic billing implementations, troubleshoot issues, and improve workflows.
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• Experience with process documentation, root cause analysis, and operational improvement.
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• Advanced proficiency in Microsoft Excel.
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• Strong analytical, organizational, communication, and problem-solving skills.
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• Ability to manage multiple competing priorities while maintaining accuracy and attention to detail.
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Preferred Qualifications

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• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
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• Experience with Elite 3E or Aderant.
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• One to two years of supervisory or team leadership experience.
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• Prior responsibility for onboarding electronic billing clients or implementing new billing workflows.
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• Experience mentoring junior analysts or coordinating cross-functional projects.
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