Tga Agent

Position Summary

R esponsible for regulatory enforcement compliance security and control of the Stillaguamish Tribe of Indians Gaming Operations (TGO) as authorized by the Indian Gaming Regulatory Act National Indian Gaming Commission the Tribal/State Compact the Washington State Gambling Commission the Stillaguamish Gaming Commission and the Stillaguamish Gaming Code.

Essential Duties and Responsibilities

Investigates and acts to stop illegal activity or unusual occurrences using standard operating procedures.

Investigates reports and reviews TGA investigation reports of illegal activity or unusual occurrences that happen within the Tribal Gaming Operations to the TGA Operations Manager.

Assists in the identification and detention of persons who may be involved in illegal acts relating to gaming operations.

Protects the gaming interests of the Stillaguamish Tribe of Indians and its membership.

Protects the Tribal Gaming Operation its employees visitors and patrons of the Tribal Gaming facility.

Initiates and documents incident and violation reports for violations of policy and procedure regulations Tribal Ordinance the Tribal/State Compact NIGC statutes and IGRA statutes.

Insures overall compliance with all Federal State Local and Tribal laws ordinances and policies and procedures.

Provides investigation results and recommendations to the TGA Operations Manager Director and/or the Gaming Commission at the direction of the TGA Director.

Provides and reviews reports of violation and recommendation of correction of the MICS policy and procedures and regulation to the TGA Operations Manager.

Initiates log entries to document unusual occurrences within the gaming facility.

Completes undercover assignments as assigned.

Collects physical evidence and documentation involving criminal and/or administrative violations.

Provides assistance to TGO managers and employees in reference to Internal Controls Regulations Tribal Ordinance and the Tribal/State Compact.

Verifies payment of jackpot winners and completes all required documentation.

Assists in other TGA departments as needed.

Assists and accompanies security while accessing sensitive areas.

Tests and seals all TLS machine processor boards when needed.

Safeguards assets transported to and from the gaming facilities and cashier cage area.

Promotes a positive and harmonious work environment by contributing to team effort.

• Assists in employee and vendor licensing processes as directed by management.

Issues gaming licenses and employee access badges.

• Responsible for the handling storing and safekeeping of applications investigation reports and documents.
• Investigates any suspicion of wrong doing by any licensee to ascertain the licensees ability to maintain their tribal gaming license and if necessary initiate the process to deny suspend or revoke the license through recommendations to the Stillaguamish Gaming Director and/or the Stillaguamish Gaming Commission
• Read analyze and interpret general business correspondence court documents technical procedure legal documents intelligence information and governmental regulations.

Other duties as assigned.

Additional Responsibilities

Maintain and enforce policies and procedures.

Adheres and complies with the terms outlined in the confidentiality agreement.

Must attend applicable training to improve knowledge and skills

Supervisory Responsibilities

No supervisory responsibilities.

Required Knowledge Skills and Abilities

Experience utilizing interviewing interrogation and investigative techniques

Computer literacy in the use of Microsoft Word and Excel programs

Knowledge of all casino related gaming

Must have excellent math skills

Must have excellent oral and written communication skills

Must have strong organizational skills

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The worker is frequently subject to inside environmental conditions which provide protection from weather conditions but not necessarily from temperature changes and is subject to outside environmental conditions and to wet and/or humid conditions. Working environment includes areas where smoking is allowed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Ability and tolerance to work in a smoke filled environment.

Frequently involves sedentary work.

Occasionally involves light work: exerting up to 20 pounds of force and/or up to 10 pounds of force and/or negligible amount of force to move objects.

Occasionally lift and/or move up to 25 pounds.

Constantly requires the ability to give and receive detailed information through verbal communication.

Constantly requires verbally expressing or exchanging ideas of important instructions accurately loudly or quickly.

Constantly requires working with fingers rather than the whole hand or arm.

Constantly requires repetitive movement of the wrists hands and/or fingers.

Often requires walking or moving about to accomplish tasks.

Occasionally requires standing and/or sitting for sustained periods of time.

Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.

Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.

Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.

Specific vision abilities required by this job include close vision distance vision color vision and the ability to adjust focus.

Position Qualifications

Must have a positive employment history with current and past employers

High School Diploma or GED equivalent

Prior Criminal Justice preferred

Capable of successfully completing New Agent Training

Minimum of five (5) years experience in customer relation skills

Tribal Gaming (or related) experience preferred

Must possess a valid Washington State drivers license or obtain one within 30 days of employment

Must not have any pending criminal charges

Must be able to pass a criminal and financial background check including a drug screen.

Must be able to work any shift (day/swing) including weekends and holidays.

Travel Requirements

Local travel is frequently required. Travel outside of the state is infrequently required.

Full Time Employees are eligible for:

• Medical Dental Vision available on 1st of month after hire date - choose either a PPO or HDHP with a Health Savings Account.
• Paid Time Off (PTO) earned to plan for future paid days off from work.
• Parental Leave
• 401(k) retirement with generous company match.
• Holiday Bank hours
• Discounts at 210 Cannabis Co and Angel of the Winds Casino Resort plus 20 cents off per gallon at Angel of the Winds Fuel

Required Experience:

Unclear Seniority