Desktop Support Lead

JConnect Infotech

Southington, CT

Desktop Support Lead

Location: Southington, CT

Duration: Full Time

Job Description:

• Provide Level 2/3 support for hardware, software, and network issues.

• Troubleshoot and resolve escalated incidents within SLA.

• Ensure compliance with IT policies and security standards.

• Supervise and mentor desktop support technicians.

• Allocate tasks and monitor workload distribution.

• Conduct performance reviews and provide training where necessary.

• Act as a liaison between end-users and IT management.

• Communicate updates on major incidents and planned maintenance.

• Maintain accurate documentation of incidents, resolutions, and processes.

• Develop and enforce standard operating procedures (SOPs).

• Drive continuous improvement initiatives for support processes.

• Oversee hardware/software inventory and lifecycle management.

• Coordinate procurement and deployment of IT assets.

• Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics.

• Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow).

• Excellent problem-solving, communication, and leadership skills.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Desktop Support Lead in Southington, CT vacancy

Support Lead Part Time
$17.44 per hour
...which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures...
Suggested
Hourly pay
Part time
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
Five Below
Meriden, CT
2 days ago
Client Support Coordinator
$18.75 - $20 per hour
...Changing Careers ~ Competitive Pay (starting @ $18.75/hr., $20.00/hr. plus 16 hours of PTO after med certification) ~ Pleasant, Supportive Atmosphere in a Casual Work Environment ~ Employee Paid Time Off ~ Employee Medical Health Benefits ~401(k) Employee...
Suggested
16 hours
Full time
Part time
Casual work
Work at office
Family Options
Prospect, CT
4 days ago
Program Support Coordinator
...efficient systems to ensure compliance with Agency Policies and Procedures. Directs training systems for Agency. Provides onsite, support, training and supervision to the Agency’s day and residential programs. ESSENTIAL DUTIES AND RESPONSIBILITIES Develops, evaluates...
Suggested
Flexible hours
Family Options
Prospect, CT
2 days ago
Direct Support Supervisor
$49.19k
...of others is a constant on your to-do list -- you'll LOVE working with a team that puts people first. We're looking for a Direct Support Supervisor to join our team! By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing...
Suggested
Daily paid
Monday to Friday
Shift work
Night shift
Weekend work
Mosaic
West Hartford, CT
2 days ago
Associate Direct Support Manager
$21.26 per hour
...Associate Direct Support Manager Hourly Rate: $21.26 Per Hour If making a positive impact in the lives of others is always on your to-do list you'll LOVE working with a team that puts people first. We're looking for an Associate Direct Support Manager to join...
Suggested
Hourly pay
Daily paid
Mosaic
Cheshire, CT
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Desktop Support Lead. Be the first to apply!