Analyst, MSC Order to Cash

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Job Overview

The Analyst, Order to Cash (OTC)role contributes to maximizing cash flow for T-Mobile across dozens of revenue streams for billions of dollars. The AR Analyst does this by forging alignment upstream to unlock frictionless payments with non-subscriber accounts that do business with T-Mobile. The AR Analyst ensures a portfolio of receivables with integrity, and holds the customer account and business owner accountable for their obligations. This is accomplished through exceptional communication, deep partner engagement, insightful business acumen, tenacious follow through, curious analysis, and adaptive approaches.

Job Responsibilities :

• Portfolio Management : Manages assigned portfolio of accounts. Establish an effective AR management strategy to maximize cash flow and minimize debt by improving and optimizing processes to drive operational excellence. Proactively identifies potential disruptions to payments and engages business owners to reduce financial exposure. Ensures timely and accurate billing and collections of the receivable. Document all interactions with internal and external customers for historical reference and potential dispute resolution. Portfolio health is managed through review and analysis of account aging.
• Process Improvements : Maintains accurate customer data, establish effective billing and cash application processes to minimize exceptions. Establish a proactive receivables process. Investigates use of technology to automate repetitive tasks or transfer to outsourced partner.
• Partnership : Develop strategic partnerships with internal groups to help manage the day-to-day business processes and escalations. Leads cross-functional account reviews across lines of business. Drives accountability with stakeholders. Audience may include 10-20+ partners with multiple levels, commonly including up to Director / Sr. Director.
• Initiatives and Projects : Identifies potential process improvements designed to ensure the operational health and success of the department. This role supports AR department initiatives and projects through leading and collaborating with cross functional teams.
• Process Documentation : Create and maintain process documentation & workflows and cross-trains other team analysts as backups. Serves as subject matter expert (SME) for outsourced partner processes.
• Reporting & Reconciliation : Utilize analysis tools to provide analysis. Reconcile and validate postings and activities performed in production. Leverages reporting tools to drive insights and improvement initiatives with business partners.
• Misc : Other Duties/Projects as assigned by business management as needed.

Education and Work Experience :

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Finance, Accounting, or Business Administration (Preferred)
• 2-4 years Related experience within a financial, shared services or operational setting (Preferred)

Knowledge, Skills and Abilities :

• Advanced Excel - Advanced analytical skills of data treatment, trending, and reconciliation
• Power BI and dashboarding tools a plus
• SQL - Able to write, edit, and run SQL queries
• Advanced SAP or Oracle proficiency, or similar ERP system
• Superior Verbal and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels
• Ability to build lasting and effective working relationships with both internal and external partners to drive resolutions
• Experience working directly with and training offshore vendor partners
• Strong organizational and time management skills; effectively balance multiple priorities and meet deadlines

LI-Corporate

LI-Hybrid

• At least 18 years of age
• Legally authorized to work in the United States

Total Target Cash Earnings Opportunity: $63,580 - $114,730

National Base Pay Range: $57,800 - $104,300

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.