Enterprise Service Desk Lead — ITIL, AWS Connect & Salesforce

$100k

Sikich LLC

Sikich LLC is seeking a Service Desk Supervisor in Alexandria, Virginia, to lead daily service desk operations and provide support in a large-scale enterprise environment of over 5,000 end users. This role involves mentoring service desk analysts, monitoring performance metrics, and ensuring compliance with ITIL standards. The ideal candidate will have a minimum of 5 years of ITSM technical support experience, with a focus on leading cross-functional teams. The compensation for this role is $100,000, reflecting the candidate's geographic location and experience. #J-18808-Ljbffr Sikich LLC

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Vacancy posted 3 days ago

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