Medical Receptionist-Ambulatory Surgery Center

Job Description

Job Description

Description:

Do you enjoy working in a fast-paced healthcare environment and interacting directly with patients and other team members? If so, then this could be the opportunity you've been looking for to utilize your detail-oriented, organizational and strong interpersonal skills as we provide exceptional care to our surgery center patients.

The Medical Receptionist serves as the first point of contact for patients and families in our state-of-the-art Ambulatory Surgery Center. In this role, you will help create a smooth, organized, and welcoming experience from arrival through discharge by supporting patient check-in, scheduling, insurance verification, payment collection, communication, and front desk operations.

Princeton Orthopaedic Associates (POA), a division of OrthoNJ, is a Community of Extraordinary Care professionals serving Central New Jersey since 1974. With 29 physicians, including 19 Orthopaedic surgeons, across 7 office locations, POA operates as an outcome-focused orthopaedic practice that combines extraordinary talent, advanced techniques, and cutting-edge tools with compassionate service. As part of New Jersey's largest independent orthopaedic group practice, POA physicians work collaboratively to provide personalized, patient-centered care while maintaining the values and autonomy of the private practice model.

Princeton Orthopaedic Associates is built on a foundation of compassion, patient focus, quality, collaboration, honesty, and excellence. We are a community where every team member is expected to embody these values in their daily work by holding themselves and colleagues accountable to high standards. We foster a culture of continuous improvement where feedback is welcomed, mistakes become learning opportunities, and successes are celebrated together. As a member of our team, you'll be expected to contribute ideas, mentor new colleagues, and actively participate in creating an environment where both patients and staff thrive.

• Greet patients and visitors warmly; manage patient check-in, registration, and intake forms with accuracy and efficiency
• Schedule and confirm surgical and office appointments; coordinate communication between patients, clinical staff, and physician offices
• Verify insurance eligibility and benefits; collect co-pays and patient balances and process transactions accurately
• Maintain accurate and up-to-date patient records; protect patient confidentiality in accordance with HIPAA requirements
• Manage patient care flow and monitor message pools; respond to phone and electronic inquiries promptly and professionally
• Collaborate with clinical and administrative staff to ensure seamless coordination of patient care
• Maintain a clean, organized, and welcoming front desk and reception area at all times

Education/Certification:

• High school diploma or equivalent is required
• Prior experience in a medical front desk or administrative role is required
• Orthopaedic or Ambulatory Surgery Center (ASC) experience is strongly preferred
• Working knowledge of insurance verification, co-pay collection, and patient scheduling systems
• Strong organizational skills and attention to detail; ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills; professional, patient-centered demeanor with all contacts
• Proficiency with medical office software and standard office applications (i.e. Microsoft Office products-Word, Excel)

Benefits

OrthoNJ, LLC is required by New Jersey law to disclose the compensation range for this position. The hiring range for this role is $19-24/hour. Compensation is determined based on several factors, including but not limited to the candidate’s qualifications and relevant experience. Eligible full-time employees are offered a comprehensive benefits package, which may include paid time off, medical, dental, vision, and a retirement plan.

EEO Disclosure:

POA is an equal opportunity employer.

POA, as a member organization of OrthoNJ, is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions – including recruitment, hiring, compensation, training, promotion, transfer, discipline, dismissal from employment, and other personnel matters – without regard to actual or perceived race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.