Customer Service Representative

Job Description

Job Description

Pay & Benefits

• • Pay Range: [$23.00 - $25.00] per hour (Dependent on experience)

  • Job Type: Full-time / Part-time

  • Our Rewards:

    • 401(k) with fully vested company match

    • Medical, Dental, and Vision insurance

    • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

    • Paid Time Off (PTO) and paid holidays

    • Professional development and career growth opportunities

    • Employee discounts on AC services

At AirHawk Air Conditioning , we are driven by integrity, premium comfort solutions, and top-tier workmanship. We believe that building lasting relationships starts with excellent communication. We are looking for an energetic, motivated Customer Service Representative to join our local team and serve as the friendly voice of our company.

The Customer Service Representative is responsible for building lasting relationships with our customers and the AirHawk team. In this role, you will connect with customers in our local communities to schedule service, maintenance, or new system installation appointments.

• Appointment Booking: Handle inbound calls and make outbound follow-up calls to book appointments for our service technicians and sales teams.

• Team Coordination: Provide accurate, detailed appointment information to our field teams to ensure seamless service delivery.

• Performance Tracking: Log and track calling efforts, bookings, and customer interactions in our dispatching system.

• Customer Follow-Up: Reach out to customers post-service to ensure total satisfaction and maintain our high standards of care.

• Ad-Hoc Support: Perform other office administrative duties as requested to support the branch.

• Education: High school diploma or equivalent.

• License: Possess a valid driver’s license.

• Eligibility: Eligible to work in the U.S. without sponsorship.

• Personality: Energetic, friendly, and possess strong interpersonal skills.

• Communication: Excellent verbal and written communication skills.

• Efficiency: Ability to multi-task, manage time effectively, and handle tasks with minimal supervision.

• Reliability: Dependable, punctual, and consistent attendance.

• Ability to operate a computer, phone, and standard office equipment.

• Ability to sit or stand at a workstation for extended periods of time.

AirHawk Air Conditioning is an Equal Opportunity Employer. All employment decisions—including hiring, promotion, discipline, or discharge—are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, genetic information, physical or mental disability, marital status, veteran status, or any other status protected by federal, state, or local laws.

AirHawk AC complies with all applicable federal, state, and local laws governing nondiscrimination in employment. If you require a reasonable accommodation during the application or interview process, please let us know.