Service Manager

Service Manager

Waterstone Place Apartments - Stafford, TX 77477

Overview

Salary Range $27.00 - $30.00 Hourly Level Experienced Position Type Full Time Job Shift Day

Description

Leading and coordinating the maintenance team to address property and apartment repairs. Responding promptly and courteously to service requests. Maintaining an adequate supply of move-in-ready apartments to meet leasing demand. Assisting with hiring, training, and developing maintenance staff to enhance their technical and professional capabilities. Overseeing preventative maintenance programs to minimize emergency repairs. Managing the maintenance department with energy and professionalism, acting as both a technical expert and a resource for the property team. Address resident service requests and perform routine property maintenance, ensuring timely and effective solutions. Oversee the "make-ready" process for vacant units, including inspections, vendor coordination, and completion of maintenance tasks. Maintain cleanliness and aesthetic standards across community grounds, buildings, amenities, and common areas. Inspect work performed by team members and external vendors to ensure quality and compliance with standards. Manage inventory of maintenance supplies and tools, working within budgetary constraints. Conduct and document monthly preventative maintenance tasks. Lead safety initiatives, including regular safety meetings, compliance with OSHA requirements, and maintaining updated safety records. Deliver exceptional customer service by addressing resident concerns with respect, urgency, and professionalism.

Qualifications

About Emerge Living: Emerge Living is a trusted multi-family Property Management firm that operates A, B, C and new development apartment communities in Texas, Georgia, and Florida. We're a dedicated firm that strives to deliver exceptional value to our employees, residents, and our financial partners.

About the Role: At Emerge Living, the Service Manager plays a pivotal leadership role in ensuring the seamless operation and upkeep of our communities. This position requires exceptional customer service skills to foster strong relationships with team members, residents, and vendors. As the backbone of the community, your ability to oversee maintenance operations while maintaining high standards is critical to our success. Joining Emerge Living as a Service Manager means being part of a team that values teamwork, stability, and professional growth. This fast-paced role allows you to apply your technical skills while building a supportive and high-performing team. If you're passionate about maintenance excellence and leadership, we'd love to have you on our team.

What You Bring: (Requirements) We are seeking candidates who have a strong technical background, leadership skills, and a commitment to excellent service:

• Experience: 3-5 years in apartment maintenance, with a proven track record of supervisory responsibilities.
• Certification: EPA Certification Type I and II.
• Leadership: Skilled in mentoring and developing team members while ensuring compliance with local regulations through regular inspections.
• Organization: Ability to collaborate with the Property Manager to establish goals, meet deadlines, and maintain operational excellence.
• Technical Expertise: Knowledgeable in plumbing, electrical, HVAC, and other building systems, with a hands-on approach to problem-solving.
• Budget Management: Proficient in purchasing supplies, scheduling vendor services, and adhering to budget guidelines using established procedures.
• Adaptability: Flexible and open-minded, ready to adjust to the community's changing needs.
• Valid Driver's License

What You'll Do: (Responsibilities) The Service Manager reports directly to the Property Manager and ensures that the property and apartment homes meet Emerge Living's standards. Key responsibilities include:

• Leading and coordinating the maintenance team to address property and apartment repairs.
• Responding promptly and courteously to service requests.
• Maintaining an adequate supply of move-in-ready apartments to meet leasing demand.
• Assisting with hiring, training, and developing maintenance staff to enhance their technical and professional capabilities.
• Overseeing preventative maintenance programs to minimize emergency repairs.
• Managing the maintenance department with energy and professionalism, acting as both a technical expert and a resource for the property team.
• Address resident service requests and perform routine property maintenance, ensuring timely and effective solutions.
• Oversee the "make-ready" process for vacant units, including inspections, vendor coordination, and completion of maintenance tasks.
• Maintain cleanliness and aesthetic standards across community grounds, buildings, amenities, and common areas.
• Inspect work performed by team members and external vendors to ensure quality and compliance with standards.
• Manage inventory of maintenance supplies and tools, working within budgetary constraints.
• Conduct and document monthly preventative maintenance tasks.
• Lead safety initiatives, including regular safety meetings, compliance with OSHA requirements, and maintaining updated safety records.
• Deliver exceptional customer service by addressing resident concerns with respect, urgency, and professionalism.

What Motivates You:

• Impact: You thrive on improving the lives of residents, exceeding budgeted expectations, and contributing to the company's success.
• Challenges: You embrace obstacles as opportunities, proactively seeking and implementing solutions.
• Growth: You're inspired by being part of a fast-growing organization and contributing to its continued success.

What We Have to Offer:

• Medical, Dental, Vision, Disability and Life Insurance
• Employee Wealth Program
• 401K Plan
• Generous PTO
• Growth Opportunities