Patient Access Representative I - Per Deim- Days- Patient Access- Chilton Medical Center

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and addressing customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule Per Diem, Days Every Other Weekend Required Qualifications HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred Qualifications Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area Benefits Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full‑time and part‑time team members) Life & AD&D Insurance Short-Term and Long-Term Disability (with options to supplement) 403(b) Retirement Plan: Employer match, additional non-elective contribution PTO & Paid Sick Leave Tuition Assistance, Advancement & Academic Advising Parental, Adoption, Surrogacy Leave Backup and On-Site Childcare Well-Being Rewards Employee Assistance Program (EAP) Fertility Benefits, Healthy Pregnancy Program Flexible Spending & Commuter Accounts Pet, Home & Auto, Identity Theft and Legal Insurance

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status. #J-18808-Ljbffr Atlantic Health