Patient Access Manager

Job Posting Title: Patient Access Manager ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Apr 06, 2026 ---- Position Duration: Expected to Continue ---- Location:

AUSTIN, TX ----

Job Details: General Notes Dell Medical School is seeking a Patient Access Manager. Purpose The Patient Access Manager provides operational leadership for patient access functions to ensure timely, efficient, and patient-centered entry into healthcare services. Reporting to the Director of Patient Access, this role manages and collaborates closely with the Patient Access Supervisor, who may oversee Health Access Partners, Referral Coordinators, Patient Access Representatives, Access Center Operators, and Health Information Management Specialists, depending on the assigned functional areas. The Manager is responsible for aligning workflows across these teams, driving performance improvement, and ensuring compliance with organizational and regulatory standards. This position partners with clinical leadership, revenue cycle teams, and patient experience staff to optimize access processes, enhance patient satisfaction, and achieve organizational goals. Responsibilities Operational Leadership

• Provides oversight and direction for patient access operations, such as scheduling, registration, referral management, and health information workflows, depending on assigned areas.
• Works closely with the Patient Access Supervisor to ensure consistent application of policies and procedures across all access-related roles.
• Leads initiatives to improve throughput, reduce wait times, and enhance patient experience.
• Maintains compliance with organizational policies and regulatory standards.

Staff Management & Development

• Directly manages the Patient Access Supervisor and indirectly oversees teams that may include health access partners, referral coordinators, patient access representatives, and HIM specialists.
• Recruits, trains, and supervises staff across access-related functions.
• Provides coaching, counseling, and performance evaluations.
• Develops staffing plans to support patient experience and operational efficiency.
• Promotes a culture of accountability, engagement, and continuous learning.

Performance Monitoring & Process Improvement

• Implements data-driven strategies to monitor KPIs such as scheduling accuracy, referral turnaround times, and patient satisfaction scores.
• Partners with the Patient Access Supervisor to identify operational bottlenecks and implement corrective actions.
• Collaborates with leadership to design and evaluate workflows.
• Leads cross-functional projects to streamline workflows and integrate technology solutions.

Customer Service & Patient Advocacy

• Serves as an escalation point for complex patient access issues.
• Fosters an environment of quality service and patient advocacy.
• Maintains cooperative relationships among healthcare teams.
• Resolves escalated patient concerns promptly and effectively.

Resource & Budget Management

• Monitors resource allocation and operational expenses to ensure cost-effectiveness.
• Assists with budget development and oversight for patient access operations.
• Analyzes financial and operational data to forecast staffing needs, technology investments, and process improvement initiatives.
• Ensures cost-effective use of technology and staffing resources while maintaining service quality.

MARGINAL OR PERIODIC FUNCTIONS: * Participates in organizational committees and special projects.

• Assists with vendor selection and contract negotiations for access-related technologies.
• Supports disaster recovery and emergency preparedness planning.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES Managing and Measuring Work

• Clearly assigns responsibility, sets objectives, and measures progress.
• Establishes clear goals and metrics for access teams.
• Monitors performance and provides timely feedback.
• Uses data to drive decisions and improvements.

Customer Focus

• Meets and/or exceeds the expectations and requirements of internal and external customers.
• Builds strong patient relationships.
• Anticipates patient needs and acts proactively.
• Resolves issues quickly and effectively.

Process Management

• Designs processes that get things done efficiently and effectively.
• Streamlines workflows for scheduling and call center operations.
• Identifies bottlenecks and implements solutions.
• Ensures compliance with standards and regulations.

Developing Direct Reports

• Provides challenging and stretching tasks and assignments.
• Coaches staff for growth and advancement.
• Offers constructive feedback regularly.
• Creates development plans aligned with organizational goals.

Decision Quality

• Makes good decisions based on analysis, experience, and judgment.
• Balances patient needs with operational constraints.
• Uses data-driven insights for resource allocation.
• Escalates decisions appropriately when needed.

REQUIRED QUALIFICATIONS: Requires a Bachelor's Degree in Healthcare Administration, Business, or a related field. At least 5 years of healthcare experience in clinical operations or financial management. Relevant education and experience may be substituted as appropriate. PREFERRED QUALIFICATIONS: Knowledge of Athena, Epic, or other Electronic Medical Record systems.Previous supervisory or management experience, preferably within healthcare.Certification in Healthcare Access Management (CHAM) or Certified Healthcare Access Associate (CHAA). SUPERVISION Direct Reports: Patient Access Supervisors Indirect Reports: Health Access Partners, Referral Coordinators, Patient Access Representatives, Access Center Operators, and Health Information Management Specialists. BUDGET RESPONSIBILITY Managed by the Executive Director DECISION-MAKING RESPONSIBILITY Autonomous Decisions: Staffing assignments, workflow adjustments, performance coaching. Requires Approval: Budget allocations, major technology purchases, policy changes. SALARY RANGE $72,000 + depending on qualifications WORKING ENVIRONMENT/EQUIPMENT Standard office equipment Repetitive use of a keyboard May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others. REQUIRED MATERIALS Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. #J-18808-Ljbffr Phase2 Technology