Veterinary Technician

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow. We’ve stayed true to our focus of finding qualified and experienced professionals in our specialty areas. Our partner-employers know that they can rely on us to find the right match between their needs and the abilities of our top-tier candidates. By continually exceeding their expectations, we have built successful ongoing partnerships that help us stay true to our commitments of performance and integrity. Our team works hard to deliver a tailored approach for each and every client, critical in matching the right employers with the right candidates. We forge partnerships that are meant for the long term and align skills and cultures. At IRI, we know that our success is directly tied to our clients’ success. Job Description The Veterinary Medical Information and Product Support (VMIPS) Team is a contact centre environment, responsible for maintaining the regulatory integrity of our growing portfolio through providing outstanding customer service to our callers. Our major veterinary therapeutic areas include: anti-infectives, biologics, parasiticides, inflammation, analgesia, anaesthesia/sedation, oncology, dermatology and diagnostics. We focus on maximizing the value of our broad veterinary solutions portfolio by building and sustaining relevant partnerships with veterinarians and pet owners. Major Purpose- The role of the Data Entry Technician is to:

• Document product experiences, including technical questions and adverse events, involving products and their associated disease conditions in accordance with the guidelines
• Assure that tracking and reporting of alleged adverse events of products complies with current pharmacovigilance requirements and standards

• Complete documentation of VMIPS cases related to products within the pharmacovigilance database by the population of appropriate fields and ensure approval
• Ensure that appropriate processes and procedures are followed that maintain consistency and accuracy in data entry, medical investigations, responses to inquiries and complaints, follow-up and the use of the pharmacovigilance database
• Document all reports accurately and according to specified guidelines; determine reportability in accordance to Regulatory guidelines; ensure reporting within regulatory agency timelines
• Maintain proficient use of the pharmacovigilance database
• Maintain thorough knowledge of all product guarantee programs
• Maintain knowledge of VMIPS processes and pertinent working practices
• Maintain knowledge of all companion animal products to understand indications and disease states
• Ensure visibility of cases with potential legal or public relations sensitivity
• As a certified technician, maintain familiarity with veterinary practice operations and terminology to maximize one’s ability to relate to situations encountered by external customers and perform responsibilities of role
• Participate in and complete all training, product certification and personal development opportunities
• Contribute to team meetings and proactively look for continuous improvement opportunities
• Communicate to Team Lead training and educational resource needs
• Ensure a close and cohesively workflow with VMIPS Product Support Associates, Companion Animal Veterinarians and Livestock Veterinarians
• Fully comply with all regulations, laws and Codes of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations
• Other duties as assigned by the manager
• Leads self by organizing responsibilities, activities and information to create an action plan designated to achieve objectives
• Assesses and prioritizes tasks, projects and objectives
• Sets clear, attainable objectives and goals
• Manages and prioritizes own work, and the input of others when appropriate, to meet daily goals and short-term deliverables
• Consistently incorporates high ethical standards when interacting with internal and external stakeholders

• Minimum of 5 years of clinical, industry or academic experience
• Excellent organizational skills, with a detail oriented approach
• Experience and competence in computer skills, especially Microsoft Office
• Prior call centre experience preferred
• Experience with pharmacovigilance and/or experience with industry regulatory obligations
• Active Pennsylvania license (in good standing) in animal heath technology