Facility Operations Manager

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Position: Facility Operations Manager

Location: Miami, FL, 33130

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

• This position offers an exciting opportunity to join a highly regarded multinational company responsible for managing and maintaining facilities.

• The Facilities Manager plays a vital leadership role in ensuring the facility operates safely, efficiently, and reliably every day.

• In this role, the Facilities Manager is accountable for all aspects of day to day leadership and operations, including regular communication with the client, monitoring of the CMMS system, an in-depth understanding of the contract, strategic planning and execution of preventive maintenance programs, and thoughtful lifecycle planning of assets-all while maintaining strong fiscal discipline.

• Success in this position requires the ability to balance operational excellence with budgetary responsibility and long term sustainability.

• Beyond technical and operational expertise, the Facilities Manager serves as a key point of contact for stakeholders, actively managing expectations through clear, transparent communication.

• The role also involves building, developing, and leading a high performing operations team that is committed to safety, accountability, and continuous improvement.

KEY SKILLS AND RESPONSIBILITIES:

• Customer service mindset with very strong communication and people skills, serving as the primary client level liaison for addressing operational, contractual, and financial matters.

• Fluent command of the English language, both written and verbal; bilingual proficiency in Spanish is required to effectively support workforce communication.

• Impeccable attention to detail and the ability to prepare and deliver accurate monthly operational and financial reports.

• Responsible for developing, managing, and tracking operating budgets and financial forecasts, ensuring performance aligns with contractual and organizational financial objectives.

• Able to delegate tasks, meet deadlines, and maintain accountability across the team.

• Be comfortable taking off-hour calls and when necessary responding to emergencies.

• Serve as a role model, mentor, and trusted resource to staff and stakeholders.

• Strong ability to comprehend complex contract terms and performance requirements, and to work collaboratively with the customer to ensure alignment with contractual obligations and operational policies.

• Manage subcontractors and vendor relationships, including contract administration, performance monitoring, compliance, and cost control.

• KPI Management.

• Ensure the quality, accuracy, and completeness of data entered into the CMMS.

• Administer documentation related to extension requests, relief events, and repair justifications in accordance with contract requirements.

• Review, develop, and proactively implement operational procedures and best practices.

• Provide oversight of day to day operations as well as long term planning activities.

• Manage supervisors and staff, including hiring, promotions, recognition, performance improvement plans, and ongoing performance monitoring.

• Provide technical and managerial guidance to the operations team.

• Ability to read and interpret blueprints and as built drawings.

PREFERRED EXPERIENCE:

• Bachelor's degree in business, engineering, construction management, or equivalent experience in a facilities management discipline with 10+ years of progressive responsibility.

• Minimum of 10 years of management and leadership experience with a reputable organization.

• BOMA and/or IFMA designation (RPA/CFM) preferred.

• Proficient with Windows based software including Excel, Word, PowerPoint, MS Project.

• Experience managing multi disciplinary teams and cross functional working groups.

• Proven experience leading customer and stakeholder meetings.

• Demonstrated ability to manage operations in compliance with technical and contractual requirements.

• Track record of developing a team culture focused on Customer Satisfaction and Continuous Improvement.

• Hands on experience managing preventive maintenance and repairs for MEP, fire alarm systems, security systems, and building automation systems.

• Working knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance trades.

• Experience supporting mission critical or high availability facilities.

• Knowledge of OSHA codes, regulations, and safety compliance requirements.

TekWissen Group is an equal opportunity employer supporting workforce diversity.