Customer Success Representative
Paydex Technologies
Job Description
Job Description
Title: Customer Success Representative (US Only – Immediate Start)
Company: Paydex Technologies
Job Type: Full‑Time, Part time
Location: Remote, United States (Required)
About the RolePaydex Technologies is a rapidly growing technology company that is seeking a Customer Service Representative to join our team. As a Customer Success Representative, you will be deliver exceptional support to Paydex clients by helping them resolve technical and operational issues while using the platform.
This is a fully remote role, but you must be located in the United States . We are hiring immediately .
Responsibilities- Respond to customer inquiries and support tickets
- Troubleshoot platform and payment issues
- Collaborate with engineering teams on escalations
- Maintain support documentation and FAQs
- Ensure high customer satisfaction
- Must be authorized to work in the US
- Strong customer service and communication skills
- Experience with CRM or support platforms
- Basic technical troubleshooting skills
- Ability to manage multiple cases simultaneously
- Fintech or SaaS support experience preferred
- Available to start ASAP
- Fully remote work environment
- Flexible schedule
- High‑impact role with room for growth
- Supportive and collaborative team culture
- Competitive payrates and opportunities for growth and advancement
- Health insurance, paid time off and sick leave.
Submit your resume and a brief note about your experience and availability. We are reviewing candidates immediately.
Vacancy posted 6 days ago
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