Commercial Kitchen Equipment Senior Service Technician

Senior Service Technician

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support-CFESP prep programs, hands-on manufacturers training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Lead Technician, Field Supervisor, or Service Manager roles

Position Summary:

• The Senior Service Technician reports to the Service Manager
• Located in Charlotte, NC or Greenville, SC
• Field Based - Full Time
• Travel up to 25% required
• On call rotation nights and weekends

The Senior Service Technician is a highly skilled field professional responsible for advanced diagnostics, complex repairs and commissioning of commercial kitchen equipment. This role serves as a technical escalation point within the region and supports TriMark's most critical and high-volume customer accounts.

The Senior Technician ensures maximum equipment uptime across full commercial kitchen systems, reinforces safety and compliance standards, and provides technical leadership and mentorship to other technicians.

Essential Functions & Key Responsibilities:

• Diagnose and repair gas and electric cooking equipment including combi ovens, rack ovens, fryers, broilers, steamers, kettles, griddles, ranges, and multi-unit cooking lines or service commercial refrigeration systems including reach-ins, walk-ins, prep tables, undercounter units and ice machines.
• Conduct root cause analysis to eliminate repeat failures

Technical Leadership & Escalation Support:

• Serve as senior escalation resource for troubleshooting the equipment
• Mentor and coach junior technicians on advanced diagnostics and safety procedures
• Support onboarding and structured field training
• Provide service leadership with trend analysis and recurring issue insights

Preventative Maintenance & Operational Optimization:

• Develop and execute preventative maintenance programs for full kitchen systems
• Identify efficiency improvements, equipment lifecycle concerns, and upgrade opportunities
• Partner with customers on proactive service planning to reduce downtime

Customer Partnership & Documentation:

• Act as trusted advisor to multi-unit, healthcare, hospitality, and institutional accounts
• Clearly communicate repair findings, cost implications, and operational risks
• Maintain accurate and timely digital service documentation
• Uphold TriMark's professional service standards

Safety & Compliance:

• Ensure compliance with OSHA, EPA, and local regulations
• Maintain required refrigerant handling certifications
• Promote and model a culture of safety and accountability

Required Qualifications:

• 3+ years of commercial kitchen equipment service experience
• Strong knowledge of gas systems, electrical diagnostics, and refrigeration cycles
• EPA Universal Certification or Type II (required)
• Advanced troubleshooting skills across mechanical systems
• Ability to work independently with minimal supervision
• Valid driver's license with clean driving record
• Ability to lift 75+pounds and work in high-heat or refrigerated environments

Preferred Qualifications:

• CFESA Master Technician or equivalent certification
• Factory-authorized service training on major cooking or refrigeration brands
• Experience supporting high-volume or multi-location accounts
• Experience with remote monitoring or advanced control systems
• Experience in foodservice, hospitality, or institutional environments

Core Competencies:

• Expert-level troubleshooting
• Root cause analysis and first-time fix capability
• Technical mentorship and leadership
• Customer Relations management
• Operational efficiency mindset
• Strong documentation and compliance discipline
• Accountability and ownership
• Team collaboration
• Attention to detail and safety awareness
• Ability to work independently with minimal supervision

Compensation includes the posted hourly pay range. Additional compensation opportunities, including overtime pay, incentives, or bonuses, may apply where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related factors.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in T ri M ark USA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact View email address on click.appcast.io