Account Manager

Account Manager

Boston, MA

As a member of the Strategic Account Management team, the Account Manager will support the retention, growth, and success of B-Stock's enterprise retailers and manufacturers. Initially, this person will provide analytical and operational support for a major strategic retail account while progressively building and managing an independent portfolio of clients. In this client-facing role, the Account Manager will analyze marketplace performance, translate data into meaningful business insights, and communicate recommendations clearly and thoughtfully. The ideal candidate is analytically curious, polished with clients, comfortable navigating ambiguity, and able to take initiative and ramp quickly in a dynamic environment. This individual will work in a hybrid function at our Boston office location 2-3 days per week.

Support the Senior Strategic Account Manager in managing assigned key accounts, serving as a reliable client partner and helping execute recurring account activities, reporting, and business reviews.

Manage and update Salesforce records to ensure accurate account tracking.

Progressively build and manage an independent portfolio of client accounts, developing account strategies focused on retention, growth, and long-term customer success.

Uncover key business initiatives, engage new cross-functional client contacts, and develop opportunities to increase B-Stock's revenue and customer retention.

Build credibility through an in-depth understanding of each client's business, organization, external environment, and industry.

Maintain and grow key account relationships by understanding evolving needs, addressing complex challenges, and identifying new opportunities through regular check-ins and QBRs.

Analyze marketplace and account-performance data using Tableau and other reporting tools, identifying patterns, trends, likely causes, and opportunities that can be translated into actionable client recommendations.

Navigate incomplete or ambiguous data, connect performance outcomes to potential business drivers, and communicate findings clearly in client-facing conversations.

Work cross-functionally to ensure client needs are met through coordinated efforts across sales, client operations, product, and support teams.

Respond promptly and professionally to client inquiries, concerns, and needs, ensuring timely resolution and consistent communication to maintain strong client relationships.

Take initiative in learning new accounts, industry concepts, and internal processes while independently identifying projects or opportunities that improve client outcomes

2+ years of B2B account management, client success, sales, or closely related experience.

Demonstrated experience managing a book of business and owning ongoing client relationships.

Strong analytical skills, including experience interpreting business or customer data and translating findings into actionable insights.

Skilled with MS Office and G-Suite business applications for document/word processing, data analysis, and presentations to create client-ready materials.

Strong verbal and written communication skills, including experience presenting information or recommendations to clients.

Experience using Salesforce or a comparable CRM.

Experience using Tableau or another reporting or data-visualization platform.

Self-motivated and able to work independently and as part of a team, learn quickly, and operate effectively when processes or information are not fully defined.

Sharp problem-solving skills to identify creative and meaningful solutions.

Effective time management and the ability to prioritize work successfully in a deadline-driven environment.

Ability to demonstrate strong attention to detail

Experience working within transportation, logistics, supply chain, marketplaces, or another operationally complex B2B environment.

Experience supporting large or enterprise-level

The pay rate for this role will range between $70,000 to $85,000, per annum. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.

Competitive compensation packages, including bonus and options

Medical, Dental, and Vision benefits

Paid Time Off, telecommuting, and matching 401(K)

Support for continuing education

Team offsites, social events, and extracurricular activities are a staple

Snacks, drinks, and the occasional box of donuts

B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.

While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.

We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.

Make Each Dollar Count Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

Take Our Work Seriously, Not Ourselves Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off Tomorrow We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.

Use Trust As The Best Measure Of Success The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.

Find Strength In Numbers Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers. No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock. Work Authorization required.