Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

$52,000–$55,000 Base Salary + Performance Bonus | 401(k) Match | PTO | Career Growth 

ABOUT OUR AGENCY:
I'm proud to be a second-generation State Farm agent and a graduate of Siena College, where I competed as a Division I athlete. My experience in athletics helped shape my strong work ethic, competitive spirit, and commitment to teamwork. Today, our team brings a combined 25 years of insurance experience, allowing us to provide knowledgeable, personalized service to our customers.

Staying connected to our community is important to me. I'm a proud member of the Nesconset Chamber of Commerce and involved with Big Brothers Big Sisters of Long Island.

Our agency offers a 401(k) with an employer match, PTO, and ongoing training and professional development opportunities. We believe in investing in our team members and helping them build the skills and confidence needed for long-term success.

Our office values teamwork, dedication, and a commitment to doing what's best for our customers. I'm looking for someone who is motivated, coachable, and eager to grow in a supportive, goal-oriented environment. If you have a strong work ethic, enjoy helping others, and want to build a rewarding career with an experienced team, we'd love to meet you!

ROLE DESCRIPTION:
Are you dependable, organized, and someone who genuinely enjoys helping people?

Our growing Nesconset insurance office is looking for a Customer Relations Representative to help us deliver an excellent experience to our customers and support our growing book of business.

We're looking for someone who takes ownership of their work, communicates well, follows through, and wants to become an important part of a team. Previous insurance experience is not required. We're more interested in finding someone with the right attitude, work ethic, attention to detail, and willingness to learn.

This is a full-time, in-office position with opportunities to develop your skills and grow within our agency.

WHAT YOU'LL DO:

• Assist customers with questions regarding their insurance policies 
• Handle incoming calls, emails, and customer requests 
• Help customers understand coverage and policy information 
• Process policy-related requests and follow up to ensure completion 
• Identify opportunities to better meet customers' insurance needs 
• Build strong relationships with existing customers 
• Help resolve customer concerns professionally and efficiently 
• Maintain accurate customer information and documentation 
• Work closely with our sales and service teams 
• Participate in ongoing training and development 

WHO WE'RE LOOKING FOR:

You may be a great fit if you - 

• Are dependable and consistently show up ready to work 
• Take ownership instead of waiting for someone else to solve a problem 
• Are organized and pay attention to details 
• Communicate clearly and professionally 
• Have patience when working through customer concerns 
• Can manage multiple priorities in a busy office 
• Are comfortable learning new systems and processes 
• Accept feedback and are willing to improve 
• Enjoy helping people and building relationships 
• Want a stable, long-term career opportunity 

Customer service experience is preferred, but insurance experience is not required . Candidates from banking, hospitality, medical offices, retail, automotive, property management, administrative roles, and other customer-facing environments are encouraged to apply.

Relevant insurance licensing will be required for the position.

COMPENSATION & BENEFITS

• $52,000–$55,000 base salary
• Performance-based bonus opportunities 
• 401(k) matching 
• Paid time off 
• Training and professional development 
• Advancement opportunities 
• Supportive team environment 
• Full-time, in-office position 

Compensation: $52,000–$55,000+ per year based on experience and performance bonuses