Service Manager - Honda Aberedeen

Service Manager Opportunity At Holman

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Honda Aberdeen is currently seeking a Service Manager to join their team!

The Service Manager will plan, train, lead, and monitor the performance of Service Advisors, Service Technicians and Lot Attendants to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.

As a Service Manager, you will be responsible for the following:

• Set a clear vision and goals for the Service Department to achieve targeted performance
• Engage and motivate the team to achieve key goals and performance expectations
• Attract, develop and retain the very best talent for the Service Department
• Creating an exceptional customer experience to drive customer loyalty
• Analyze the business to determine shortfalls and develop action plans to improve performance
• Drive the business through a high-level of involvement in the day-to-day operations
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Follow up with customers to obtain feedback and ensure they are satisfied with received service

What you need to be successful:

• Automotive service experience is required
• People oriented-both customers and employees with a positive and energetic personality
• Self-motivated, enthusiastic presence in a team environment
• Desire to coach and train team to exceed their goals
• Strong written and verbal communications skills

Equal Opportunity Employment and Accommodations: Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.