Operations Manager- Delta One Lounge JFK

Position Title: Operations Manager- Delta One Lounge JFK  

Salary: $70000 - $75000 / yearly

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!  Voted Glassdoor's Employee Choice Awards -  Best Places to Work,

Job Summary

Embark on a hospitality adventure as our Operations Manager for the Delta One Lounge at JFK . In this role, you'll craft exceptional dining experiences and lead operations from the ground up.

We are seeking a  hospitality professional with a strong  bar, beverage, and fine dining service background who can partner closely with and support our Beverage Manager in delivering a world-class food and beverage program. If you're a hospitality expert with a flair for innovation and eager to make your mark in our exciting new venture, join us in creating exceptional dining experiences.

Working as an   Operations Manager, you are responsible for the effective execution of service to the Delta One Lounge guests . 

This position will provide hands-on leadership to the Front of House team by recruiting, training, coaching, and inspiring associates to deliver exceptional service and create memorable guest experiences.

Key Responsibilities:

• Hires, trains, and develops all FOH restaurant staff in fine dining service standards
• Maintains schedules, payroll, and other administrative support to maintain food and beverage cost controls, including inventory and pars
• Organizes and conducts pre-shift and departmental meetings daily
• Maintains communication with all departments to ensure customer service needs are met
• Creates seating charts and station assignments daily, following up with support staff on daily expected business
• Maintains all reservation systems and books to accommodate business demands
• Creates side work assignments and ensures completion with wait staff 
• Maintains the highest level of service to client/guest, ensuring their satisfaction
• Maintains cleanliness and presentation of dining room area
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner

Preferred Qualifications:  

• Bachelor’s Degree preferably in hospitality, or equal fine dining experience
• Three to five years of upscale fine dining with at least two years of management experience
• Cash handling and reconciliation of cash banks and POS systems
• Ability to hire, develop, train, coach, and counsel hourly associates
• Ability to plan, market and execute special events/promotions
• Ability to monitor and track budgets and expenditures
• Excellent written and verbal communication skills
• Excellent knowledge of customer service techniques and current service standards
• Must be able to remain poised and focused under pressure
• Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
• Conformity to the highest standards of personal integrity and ethical behavior
• Professional appearance and demeanor required

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Req ID:  1553419

Restaurant Associates 

JoEtta Barnes

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