Event Staff (Ticket Seller)

Job Title

Virginia Beach Convention Center Box Office Staff

Job Posting End Date: November 10, 2026

Department: CONVENTION AND VISITORS BUREAU

Compensation Grade: Compensation Range & Starting Salary Pay Range Hourly $16.08 - $19.30 Starting Salary-Minimum of the Pay Range Scheduled Weekly = 15

Job Exempt (If No, Position is eligible for overtime): No

About Us: Recognized as one of America's Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.

Job Duties and Preferred Qualifications

The Virginia Beach Convention Center exists to facilitate successful experiences by offering a full range of high-quality services and amenities for conventions, professional trade shows, consumer shows and community events. The right candidate for this position will be a self-motivated individual who enjoys a challenging work environment and wants to make a difference in our organization. You will be an integral part of a team committed to providing exceptional customer service to our clients.

Job duties include the following:

• Must be available to work days, nights, weekends and holidays
• Greet patrons at Convention Center Box Office
• Accurately process sale of public admission tickets and collect payments
• Accurately reconcile large sums of transactions
• Operate POS, credit card machine, computerized ticketing system, calculator, computer, multi-function device (copier, printer, fax machine)
• Provide accurate event and visitor information to guests
• Ability to direct patrons to the correct room/hall in the building hosting ticketed event
• Ability to work with Duty Managers, Security, EMT, and Police with crowd management during heavily attended events
• Excellent verbal communications skills with both internal and external customers
• Must wear uniform provided in accordance with Convention Center uniform policies
• Excellent customer service skills
• Ability to sit for extended periods of time as well as stand, crouch, bend, or kneel
• Ability to withstand loud entertainment
• Must be able to get along with co-workers and work as a team
• Must report all completed work to the Box Office Supervisor and/or Account Clerk Supervisor
• Required to complete Crowd Manager Training, Integrity Connection for Members and First Aid/CPR/Stop the Bleed within six months of hire and maintain certification

In addition to the minimum requirements, the ideal candidate for this position will have experience listed in the criteria below. Candidates with the preferred experience should ensure the information is provided in the application.

• 6 months experience handling cash or cashless payments using a POS
• Face to face customer service experience
• Computer proficiency (i.e. internet, email, MS Office products)
• Experience using computerized ticketing systems and selling tickets

Additional requirements:

• DMV Transcript: No
• CDL: No
• Drug & Alcohol Clearinghouse: No
• CPS Check: No
• Physical: No
• Respirator: No
• Psychological Screening: No
• Polygraph: No
• At Will: No

Minimum Requirements:

Skills:

Working Conditions:

Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City's business.

Official Job Descriptions:

To browse official job descriptions, please access this link -

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.

Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.

City of Virginia Beach