Transit Driver I - Espanola

Transit Driver

This is the entry-level classification in the Transit Driver series. Initially under close supervision, incumbents learn and perform routine tasks in the operation of assigned district transport and passenger vehicles as needed to travel assigned fixed and "demand" service routes. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Transit Driver II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Responsibilities include:

• Operating assigned passenger vehicles while employing defensive driving techniques; maintaining professional courtesy while under stress; making public address announcements; properly answering questions; resolving transit-related concerns of passengers; exercising prudent judgment under a variety of constantly changing operating conditions.
• Conducting self in an appropriate manner as a representative of the RTD, working effectively in a diverse work environment; using prudent judgment at all times; performing duties in a safe manner; ensuring professional quality of services to all external and internal customers.
• Operating transit vehicles in revenue and non-revenue service while in strict compliance with RTD policies, directives, and procedures and all federal and New Mexico traffic laws and regulations.
• Performing RTD pre- and post- trip inspections of transit vehicles for mechanical problems prior to beginning scheduled runs; conducting an external/internal visual inspection of the transit vehicle and pre-testing of necessary equipment, operating/safety devices, and transit vehicle controls for use while in service; conducting an internal visual inspection at the end of the schedule service day to collect and turn-in lost items.
• Completing accident and incident reports accurately and legibly as necessary at the end of scheduled shift resulting from traffic accidents, customer issues, or complaints.
• Providing customer service information in a courteous, professional manner; operating the automated stop announcements system and/or stating stop and public information announcements over the public address systems, and properly answering questions and solving transit-related concerns of passengers.
• Complying with Americans with Disabilities Act (ADA) in operating the transit vehicle; providing accessibility for disabled passengers to board and de-board by properly operating the accessibility lift and safely securing such passengers in a courteous manner; announcing designated stops; pre-testing all passenger accessibility lifts and equipment during pre-trip inspections.
• Communicating with Dispatch for the purpose of providing information on fares, transfers, ticket refunds, routes, and other District Transit policies and rules concerning conduct, service, and policy changes.
• Informing Dispatch of passenger lift pick-up and drop-off locations, and when hydraulic passenger lift fails to operate properly or of missed pickups of passengers.
• Observing and responding to emergency situations involving passengers, the public, or buses for the purpose of maintaining public/passenger safety, and proper bus operation.
• Observing and complying with all District and mandated safety rules, regulations, and protocols.
• Performing other related duties as required.

Minimum Qualifications:

Education:

• Transit Driver I/II: Equivalent to completion of the twelfth (12th) grade required.

Experience:

• Transit Driver I: Three (3) years of driving experience including one (1) year of experience performing above or related duties.