Product Manager

Product Manager

The selected individual will serve as the strategic owner of the FinPath online experience, ensuring the platform delivers a seamless, intuitive, and impactful journey for employee participants and employer partners alike. This role is equally focused on managing our ecosystem of third-party technology and service partners, driving alignment, accountability, and continuous improvement across all external relationships. The ideal candidate brings a strong product mindset, exceptional communication skills, and the ability to influence outcomes across both internal teams and external partners.

Product Manager Job Responsibilities:

• FinPath Online Experience
  • Own the end-to-end FinPath digital product roadmap, translating organizational goals and client needs into a prioritized, actionable plan.
  • Serve as a key decision-maker for all platform features, user flows, and digital content, ensuring every touchpoint reflects FinPath's mission and brand standards.
  • Gather insights from participants, employer partners, and internal stakeholders to define clear product requirements and user stories.
  • Collaborate with UX, design, and engineering teams to deliver intuitive, accessible, and high-quality digital experiences.
  • Monitor platform performance through data and analytics; identify trends, friction points, and opportunities to enhance the member experience.
  • Lead user acceptance testing (UAT) for all releases, ensuring new features meet quality, compliance, and usability standards before launch.
  • Maintain and prioritize the product backlog, working within agile sprint cycles to keep development aligned with strategic priorities.
• Third-Party Partner Management
  • Serve as the primary relationship owner for all FinPath third-party technology, data, and service vendors.
  • Support vendor selection processes, including RFP development, due diligence, contract negotiations, and partner onboarding.
  • Establish and monitor SLAs, KPIs, and performance benchmarks for all external partners; proactively manage issues and escalations.
  • As needed, coordinate with Legal, Compliance, and IT Security teams to ensure all partner agreements and integrations meet organizational standards.
  • Oversee partner API integrations and data exchange agreements, partnering with technical teams to ensure reliability, security, and scalability.
  • Conduct regular business reviews with partners to assess performance, explore innovation opportunities, and align on roadmap priorities.
  • Support contract renewal negotiations, amendments, and new statements of work in collaboration with Procurement and Legal.
• Cross-Functional Collaboration
  • Act as the voice of the FinPath product across the organization, keeping leadership and stakeholders informed on roadmap progress, key decisions, and outcomes.
  • Partner with Marketing, Client Success, Coaching, and Operations to support product launches, drive feature adoption, and develop member-facing communications.
  • Collaborate with IT Security, Compliance and Risk teams to ensure the FinPath platform meets all applicable regulatory requirements.

Qualifications:

• Bachelor's degree in Business, Information Technology, Digital Marketing, Finance, or a related field
• Minimum 4–6 years of product management experience, preferably in financial services, fintech, employee benefits, or a digital-first environment
• Demonstrated experience managing third-party vendor or partner relationships, including contract and SLA management
• Strong understanding of agile product development methodologies (Scrum, Kanban); experience as a Product Owner a plus
• Proficiency with product management and analytics tools (e.g., Jira, Confluence, Google Analytics, Tableau, or similar platforms)
• Proven ability to manage multiple priorities simultaneously while maintaining strong attention to detail
• Ability to work and communicate effectively with senior and executive-level partners, both internally and externally
• Excellent written and verbal communication skills across multiple channels
• Ability to travel as needed for partner meetings, client events, or industry conferences