Senior Counter Services Sales Associate

Job Description

Job Description

Description:

Join Our Team as a Senior Counter Services Sales Associate at Johnstone Supply - The Founder's Group!

ABOUT US –

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment. Our purpose is to keep our communities safe & comfortable!

IDEAL CANDIDATE PROFILE –

The ideal Johnstone Supply team member is someone who exhibits our core values (Customer Focused, Accountable, Solutions-Minded, Always Learning, and Collaborative) and 9 winning habits. These include:

1. Be a Great Teammate
2. Be Accountable
3. Have a Plan
4. Solve Problems
5. Have a Winning Attitude
6. Put Yourself in the Customer’s Shoes
7. Develop Yourself
8. Have Fun
9. Lead People – Manage Processes

WORK SCHEDULE -

Monday - Friday, 40 hours per week between business hours of 8 am - 5 pm

JOB SCOPE SUMMARY –

Counter Sales Associates must have exceptional knowledge of new and existing products and inventory. They are to assist in receiving, shipping and general warehouse duties aside from being at the counter. Making sure that records are organized and filed daily. Counter Sales will also complete all transactions and necessary paperwork accurately in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES –

• Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
• Research and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts.
• Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
• Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
• Develops good working relationships and rapport with customers. Greets regular customers by name.
• Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Drives to customer location with company vehicle and replenishes bin stock.
• Follows company pricing and credit guidelines.

QUALIFICATIONS AND EXPERIENCE –

• High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience
• 5 years experience as a sales and service associate in HVAC/R or a similar industry
• Proficient in math
• Proactively communicating (both verbal and written) to establish mutual respect and understanding.
• Skill in using point-of-sale computer systems

OTHER DETAILS –

• We offer competitive benefits, including health insurance through UnitedHealthcare, 401K with employer match, scholarship opportunities, a referral program, and much more!
• Johnstone Supply – The Founders Group participates in E-Verify. All new hires must be able to successfully pass employment verification through the E-Verify program.
• All new hires must be able to successfully pass a background check, MVR screening (if applicable, for roles with driving responsibilities), and a pre-employment drug screening.