Hot Runner Sales and Service Technician
PCS Company
Hot Runner Sales and Service Technician
Job Category: Sales Requisition Number: TECHN001082
Full-Time
Fraser, MI 48026, USA
Description
Principle Responsibilities
- Travel to customer locations both domestic and international to support PCS hot runner products.
- Support the sales and service of PCS hot runner products.
- Develop and maintain productive working relationships with customers and PCS associates.
- Ensures that customers are well satisfied with PCS hot runner products and services.
- Resolves customer requests, complaints, and problems.
- Provide technical support and training at customer site during startup of new hot runner systems.
- Perform rework, modifications, repairs or installation of hot runner systems at customers facility.
- Obtains customer feedback and continually work to improve products and services.
- Assist with sales presentations to prospective hot runner customers.
- Keeps management informed of significant problems through appropriate processes.
- Utilizes formal account tracking software to record activity at accounts (Salesforce).
- Work closely with Field Sales, Inside Sales, Customer Service and Marketing departments.
- Remain knowledgeable and up-to-date on changes, developments and new products from hot runner competition.
- Follow all safety procedures and policies established both at the customer and PCS locations.
- Comply with PCS Team Member Handbook
- Joins industry associations and maintains an active role as required and approved by management.
- Attends meetings and industry specific trade shows as required.
- Completes special projects and assists territory personnel as needed.
- 50% monthly travel required (minimal)
Skills/Knowledge Required
- Excellent communication skills are required, both written and oral.
- Time management and follow-up skills.
- Ability to identify potential safety hazards.
- Ability to evaluate mold flow analysis
- Technically strong in the areas of hot runner assembly, repair, troubleshooting along with injection molding process optimization.
- Working knowledge of CAD and mold flow software.
- Able to use Microsoft software such as Word, Excel, PowerPoint and Outlook.
- Knowledge of company products for the injection molding industry.
- Knowledge of sales and marketing techniques and principles.
Education/Certification
- College degree, technical training, or equivalent work experience.
- Valid driver's license.
- Valid passport.
Work Experience
Previous related experience with a proven track record, (3-5 years) of technical exposure to hot runner products in the injection molding and mold making industries.
Equal Opportunity Employer
PCS CompanyVacancy posted 12 hours ago
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