Director, Portal Applications

Profile

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Directs the overall vision, strategy and day‑to‑day operations and development of all portal applications. Ensures stakeholder alignment with prioritized initiatives. Directs high‑level project management, timelines, staffing levels, contractual negotiations, change management, and vendor relationships across the enterprise portal ecosystem.

Education and Experience

Required:

• 5+ years experience managing a portfolio of enterprise-level delivery for healthcare enterprise needs.
• 5+ years broad IT technologies experience (operations, applications, network, service delivery, vendor management) focused on healthcare technology solutions.
• 5+ years in technical leadership, managing cross‑functional teams of developers, testers, scrum masters and architects.
• Progressive responsibility across multiple IT disciplines.
• 5+ years experience in a technical leadership, supervisory and/or staff management role.
• 2+ years experience developing and managing IT budgets and cost controls.
• 2+ years experience operating and maturing an agile environment across domains.
• 2+ years managing large‑scale transformation projects and complex release cycles across data, architecture and delivery workstreams.
• Strong interpersonal and C‑Level communication skills.
• Knowledge of Healthcare Interoperability (FHIR, HL7) and API architecture; Microsoft and Oracle/SQL expertise.
• Bachelor's degree in Computer Science, Business, Engineering or related field, or equivalent IT experience.

Key Responsibilities

• Portal Strategy & Governance: Direct the roadmap and development for all organizational portals, ensuring a cohesive user experience across Veteran, VA, DHA and Provider interfaces.
• Team Leadership: Oversee recruitment, management and development of a high‑performing team specialized in web development, API integrations, and mobile‑first solutions.
• Product Lifecycle Management: Manage the installation, maintenance, and continuous optimization of portal applications, ensuring high availability and seamless data flow.
• Stakeholder Collaboration: Lead collaboration between clinical staff, customer services staff, VA, DHA and vendors to identify and implement portal enhancements that improve digital engagement.
• Business Case Development: Deliver presentations to executive leadership (CIO/COO/CFO) making the business case for digital health investments and portal ROI.
• Resource Planning: Develop and control budgets for digital initiatives, ensuring staff planning aligns with the enterprise’s technical and business goals.
• Vendor & Contract Management: Lead negotiations for third‑party portal solutions, integrations, and cloud hosting providers.
• Compliance & Security: Ensure all portal platforms meet strict government security standards and data integrity requirements.
• Performance Analytics: Apply advanced analytics to track portal adoption, user satisfaction (NPS), and operational efficiency gains.
• Other duties may be assigned as required.
• Regular and reliable attendance is required.

Working Conditions

• Works in a standard and/or remote office working conditions, with occasional travel.
• Extensive computer work with long periods of sitting.
• Availability to work non‑regular hours and long shifts as required.
• Department of Defense security clearance.

Benefits

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short‑term and long‑term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $185,000 - $229,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.