Retention Specialist

Retention Specialist

The TeamWorks Retention Specialist provides professional follow-up and retention services to Out-of-School Youth (OSY) participants who have exited WIOA Title Ifunded programming. The primary goal of this role is to support participants in sustaining unsubsidized employment, post-secondary education enrollment, or registered apprenticeship placement for a minimum of 12 months following program exit.

Aligned with Agape's mission, this role helps ensure that participants who have transitioned out of TeamWorks continue to experience hope-centered support, stability, and forward momentum toward long-term self-sufficiency. The Retention Specialist works collaboratively with program staff, employers, educational partners, and community resources to remove barriers, administer supportive services and incentives, and maintain accurate documentation of post-exit outcomes.

Key Responsibilities:

• Participant Follow-Up & Retention Support
• Barrier Removal & Supportive Services
• Incentive & Milestone Management
• Employer, Educator & Career Coaching Support
• Data Integrity & Compliance
• Core Competencies & Attributes

Qualifications

Education & Experience:

• Associate's degree required; Bachelor's degree in social services, human services, business administration or a related field preferred, or an equivalent combination of education and relevant experience.
• Minimum of one year of experience in customer service, administrative data entry, or providing support services specifically to youth populations.
• Strong written and verbal communication skills for diverse audiences.
• Basic understanding of budgeting and voucher processing to assist youth in managing their incentive awards.
• Demonstrated proficiency in Microsoft Office 365 applications, including Outlook, Teams, Excel, Word, and PowerPoint.
• Experience working with case management, data, or client information systems.
• Exceptional organizational skills and time management to meet strict reporting deadlines and manage multiple priorities.

Physical Requirements:

• Prolonged periods of sitting and working at a computer.
• Prolonged walking, standing, and climbing stairs at program sites and events.
• Must be able to lift up to 20 pounds at a time.

Core Values Alignment

This role reflects and reinforces Agape's VOICES values:

Valuing Others | Openness | Interconnected | Communication | Empathy | Seeking to Glorify God

This job description is not intended to be an exhaustive list of duties or responsibilities. Agape leadership reserves the right to modify the role to meet organizational needs.

Agape Child & Family Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, national origin, disability, or veteran status.