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Reservationist (Hotel Reservations / Call Center) | Full or Part Time

Lake Lawn Resort

Job Description

Job Description

Description:

Join Lake Lawn Resort as a Reservationist and be the first point of contact for guests planning their stay. In this role, you’ll assist guests with booking rooms, spa services, dining, golf, and more helping create a seamless experience from the very first call.

Position Details

  • Employment Type: Full-Time or Part-Time
  • Shift: Flexible (Days, Evenings, Weekends)
  • Department: Reservations / Front Office

What You’ll Do

  • Answer incoming calls and assist guests with reservations and inquiries
  • Book guest rooms, spa services, golf tee times, dining, and recreational activities
  • Provide accurate information on rates, packages, and resort amenities
  • Enter and manage reservations in the property management system
  • Handle reservations via phone, email, and other channels
  • Process group bookings and rooming lists
  • Assist with special requests and coordinate with front desk and operations teams
  • Utilize upselling techniques to enhance guest bookings
  • Process gift certificates and administrative tasks (labels, mailings, etc.)
  • Provide directions, general resort information, and exceptional customer service
Requirements:

What We’re Looking For

  • Must be at least 18 years of age
  • High school diploma or equivalent
  • Previous customer service, reservations, or call center experience preferred
  • Experience with property management systems (Springer Miller a plus)
  • Proficiency in Microsoft Office (Word, Excel)
  • Strong communication and phone skills
  • Detail-oriented with strong organizational abilities
  • Ability to multitask in a fast-paced environment

Work Environment

  • Indoor office or call center setting
  • High-volume phone and reservation environment
  • Team-oriented, guest-focused atmosphere

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier destination offering a wide range of guest experiences. The reservations team plays a critical role in shaping the guest journey from the very first interaction.

Disclaimer

This role includes a variety of responsibilities to support daily operations.

Vacancy posted a month ago
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